Founded in 1861 by brothers Joseph and Lyman Bloomingdale, Bloomingdale’s began as a single dry goods store in New York City. The brothers’ innovative approach of selling European fashions to the American public quickly caught on, and their store soon transformed into a full-scale department store, one of the first of its kind in the country. Over the years, Bloomingdale’s has evolved into an iconic brand known for setting retail trends and pushing the boundaries of fashion and luxury.
In the 1920s, Bloomingdale’s expanded to fill an entire city block, offering an unparalleled assortment of high-end items and establishing itself as a destination for discerning shoppers from around the world. The store continued to innovate by introducing a curated home department in the 1930s and pioneering the concept of designer shopping bags in the 1960s. Throughout its history, Bloomingdale’s has always maintained a commitment to style, creativity, and the highest level of customer service.
Today, Bloomingdale’s operates stores across the United States and even has a global presence through its online store, continuing to set standards in the retail industry. The brand has remained true to its roots, offering an array of designer merchandise and striving to create a seamless shopping experience that combines the best of online and in-store retail. With its long-standing reputation for excellence and innovation, Bloomingdale’s continues to captivate and inspire customers with its unique blend of upscale merchandise, personalized service, and fashion-forward insight.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
Job Overview
The Customer Experience team at Bloomingdale’s is responsible for designing the connected experience across all touchpoints – online, in-store and in-between – with the goal of building meaningful relationships with our customers by closing the gap between customers and products in an elevated, fun, personalized, memorable and uniquely Bloomingdale’s way. The Vice President of Customer Experience leads this highly collaborative team and serves as the primary thought leader for the development, elevation and transformation of our experience strategy. By making the voice of our customer and colleague the primary input, this role will work cross-functionally with leaders across stores, digital, customer, marketing and technology to create a shared, integrated vision and strategy that ignites Bloomingdale’s and our talented team’s ability to build emotional loyalty with our multi-generational customers of today and tomorrow.
This role will sit within the Customer & Revenue Growth organization and will have enterprise responsibility — sitting at the intersection of humanity & technology, digital & physical commerce, high-touch & seamless experiences – all with a focus on the customer to drive profitable growth. The VP of Customer Experience should be energized and inspired by the humanity that underpins our business — our customers and our people – and be equally excited by the opportunity to design the connected experience that combines that humanity with technology in a truly customer-centric, channel agnostic way. This role will report to the SVP, Customer & Revenue Growth and lead five direct reports.
Essential Functions
Qualification & Core Competencies
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.
Founded in 1861 by brothers Joseph and Lyman Bloomingdale, Bloomingdale’s began as a single dry goods store in New York City. The brothers’ innovative approach of selling European fashions to the American public quickly caught on, and their store soon transformed into a full-scale department store, one of the first of its kind in the country. Over the years, Bloomingdale’s has evolved into an iconic brand known for setting retail trends and pushing the boundaries of fashion and luxury.
In the 1920s, Bloomingdale’s expanded to fill an entire city block, offering an unparalleled assortment of high-end items and establishing itself as a destination for discerning shoppers from around the world. The store continued to innovate by introducing a curated home department in the 1930s and pioneering the concept of designer shopping bags in the 1960s. Throughout its history, Bloomingdale’s has always maintained a commitment to style, creativity, and the highest level of customer service.
Today, Bloomingdale’s operates stores across the United States and even has a global presence through its online store, continuing to set standards in the retail industry. The brand has remained true to its roots, offering an array of designer merchandise and striving to create a seamless shopping experience that combines the best of online and in-store retail. With its long-standing reputation for excellence and innovation, Bloomingdale’s continues to captivate and inspire customers with its unique blend of upscale merchandise, personalized service, and fashion-forward insight.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
Founded in 1861 by brothers Joseph and Lyman Bloomingdale, Bloomingdale’s began as a single dry goods store in New York City. The brothers’ innovative approach of selling European fashions to the American public quickly caught on, and their store soon transformed into a full-scale department store, one of the first of its kind in the country. Over the years, Bloomingdale’s has evolved into an iconic brand known for setting retail trends and pushing the boundaries of fashion and luxury.
In the 1920s, Bloomingdale’s expanded to fill an entire city block, offering an unparalleled assortment of high-end items and establishing itself as a destination for discerning shoppers from around the world. The store continued to innovate by introducing a curated home department in the 1930s and pioneering the concept of designer shopping bags in the 1960s. Throughout its history, Bloomingdale’s has always maintained a commitment to style, creativity, and the highest level of customer service.
Today, Bloomingdale’s operates stores across the United States and even has a global presence through its online store, continuing to set standards in the retail industry. The brand has remained true to its roots, offering an array of designer merchandise and striving to create a seamless shopping experience that combines the best of online and in-store retail. With its long-standing reputation for excellence and innovation, Bloomingdale’s continues to captivate and inspire customers with its unique blend of upscale merchandise, personalized service, and fashion-forward insight.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.
Founded in 1861 by brothers Joseph and Lyman Bloomingdale, Bloomingdale’s began as a single dry goods store in New York City. The brothers’ innovative approach of selling European fashions to the American public quickly caught on, and their store soon transformed into a full-scale department store, one of the first of its kind in the country. Over the years, Bloomingdale’s has evolved into an iconic brand known for setting retail trends and pushing the boundaries of fashion and luxury.
In the 1920s, Bloomingdale’s expanded to fill an entire city block, offering an unparalleled assortment of high-end items and establishing itself as a destination for discerning shoppers from around the world. The store continued to innovate by introducing a curated home department in the 1930s and pioneering the concept of designer shopping bags in the 1960s. Throughout its history, Bloomingdale’s has always maintained a commitment to style, creativity, and the highest level of customer service.
Today, Bloomingdale’s operates stores across the United States and even has a global presence through its online store, continuing to set standards in the retail industry. The brand has remained true to its roots, offering an array of designer merchandise and striving to create a seamless shopping experience that combines the best of online and in-store retail. With its long-standing reputation for excellence and innovation, Bloomingdale’s continues to captivate and inspire customers with its unique blend of upscale merchandise, personalized service, and fashion-forward insight.