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Market:CA - Los Angeles
Industry Segment:Luxury Watches and Jewelry
Category:Retail Sales
Seniority:Associate
Job Type:Full time

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

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Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Summary

The HJ Sales Assistant supports the growth of the High-End business and VIP client journey through strong attention to detail, hospitality, and a service-oriented mindset. You will be responsible for supporting dedicated HJ Sales Experts in preparing for and executing bespoke appointments while maintaining the High-End product category within the boutique. You are highly committed, always strive for results and excellence, while being a true team player and investing as a key stakeholder in the development of the HJ activity within the boutique.

Responsibilities

  • Prepare and Assist in Private Viewing Appointments with the HJ Sales Team.
  • Prepare viewing rooms for client appointments ensuring all products and resources are ready for the viewing.
  • Support all hospitality elements of HJ appointments, including beverage service, lite bites etc.
  • Interact with clients and provide exceptional service with the highest level of courtesy and professionalism.
  • Assist the HJ Sales team by bringing products to and from the viewing room during appointments.
  • Manage the client wishlist in the product management catalogue, capture relevant notes of the client’s product interests, and recap to the HJ Sales Team after the appointment.
  • Anticipate Sales Team and Client needs and act swiftly, decisively, and properly.
  • Uphold the Cartier image by maintaining a professional demeanor at all times and acting as an ambassador of the Maison.
  • As needed, travel to local boutiques, events, or offsite locations with the HJ Sales Team to support bespoke appointments.
  • Follow-up and report on pending HJ deals using the opportunity management tool.
  • Assist the HJ Sales team with client development actions as needed, such as creating wishlists, fulfilling gifting ideas, booking reservations etc.
  • Support the HJ Sales Team with computer tasks such as expense reports, email proof-reading, printing etc.
  • Handle client insurance valuation requests from the HJ Sales Teams in an accurate and timely manner.
  • Partner with all departments and colleagues to ensure an exceptional guest journey.
  • Consistently monitor and follow-up on client care-service matters leveraging the appropriate stakeholders.
  • Set-up/break down High Jewelry product displays for opening and closing.
  • Conduct inventory counts as required.
  • Partner with Visual Merchandising in order to ensure correct displays, including adjusting displays when products are transferred out.
  • Partner within the Operations team to ensure all High-End pieces are tagged correctly and are in first-choice condition.
  • Update and maintain an active HJ library (i.e. Product News, Collection books etc).
  • Submit transfer requests for High-End product and follow-up on all pending transfers to ensure arrival times are met.
  • Understand and comply with all Cartier security and operational procedures (i.e., product handling, inventory control, etc).
  • Organize relevant logistics for shipping and hand deliveries.
  • Support the larger boutique with general operational and hospitality tasks as needed when not supporting HJ activities.
  • Remain thoroughly up-to-date on the full range of the High-End product offer, including all pieces located in the boutique and region.
  • Develop a deep knowledge of Cartier, its creations and stories, as well as the luxury marketplace, industry news, and the competition.

Requirements

  • Educational background or commensurate experience in high-end retail or hospitality.
  • Supplemental education/credentials with the GIA, Gem-A, FHH, or similar institutions are a plus.
  • A minimum of 2 years of experience in luxury retail, service, or hospitality.
  • Must be available to work retail hours including weekends and be able to travel domestically and internationally as needed.
  • Strong computer skills, with proficiency in Microsoft software.
  • Has a strong service-oriented mindset.
  • Additional language skills (Mandarin, Spanish, Portuguese, Russian, and Arabic) are a plus.
  • Is flexible, adaptable, and has a strong moral compass.
  • Maintains a strong sense of aesthetics and has a natural curiosity for the luxury industry, High Jewelry, and art.
  • Displays strong self-awareness and discernment.
  • Has excellent interpersonal and communication skills and can adapt well to various personalities.
  • Has strong situational and emotional intelligence.
  • Exudes positivity, openness, empathy, self-confidence, and determination.
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

MarketCA - Los Angeles
Industry SegmentLuxury Watches and Jewelry
CategoryRetail Sales
SeniorityAssociate
Job TypeFull time

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Luxury Watches and Jewelry
Single Page

No longer accepting applications

No data was found
High Jewelry Sales Assistant – Beverly Hills
Cartier
Beverly Hills
Luxury Watches and Jewelry
Full time
Posted 1 month ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Purpose

To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.

Enhance the client experience

  • Greets and welcomes clients throughout all areas of the store
  • Connects with clients in a friendly and meaningful way
  • Provides clients advice and knowledge that they may not have realized they needed
  • Makes every client interaction a personal and seamless experience
  • Exhibits behaviors that support client satisfaction goal (KPI)

Boost sales through omni channel and out of home base selling

  • Educates self and client on merchandise, events, promotions, policy and services
  • Demonstrates expert styling and brand knowledge
  • Recommends merchandise based on expert product knowledge and client preferences, regardless of department or channel
  • Graciously takes returns and offers options based on client’s needs
  • Takes an omnitude approach to identify and recommend merchandise across all channels
  • Utilizes selling tools and store technology to sell across all channels effectively
  • Promotes benefits of the InCircle program and opens new accounts
  • Achieves personal sales and out of home base selling goals (KPI)

Cultivate and grow client base

  • Cultivates the client relationship through personalized connection
  • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients
  • Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity through out of home base selling and strong client relationships
  • Utilizes digital tools and social media to connect with clients, serve their needs, and follow up as necessary
  • Proactively utilizes mobile devices and selling technology to communicate with clients and expand the business

Champion operational excellence

  • Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms, returns merchandise to other departments)
  • Ensures audit compliance

Contribute to team success

  • Partners with others to provide the best client experience
  • Actively creates a positive work environment through teamwork and collaboration
  • Maintains positive working relationships throughout the company

Additional Information

  • Posting Date: Oct 26, 2022
  • Overtime Status: Non-exempt

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Beauty Ambassador – La Mer

Posted 2 years ago
Mclean
Market: VA - Tysons
Industry Segment: Beauty and Fragrance, Department Stores
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Beauty Ambassador – La Mer
Neiman Marcus
Mclean
Beauty and Fragrance, Department Stores
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

High Jewelry Sales Assistant – Beverly Hills

Cartier

Beverly Hills

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