Position:

The Senior Client Advisor is responsible for providing best in class customer service, exceeding their sales goals, and leading by example. Through product knowledge, elevated operational acumen, the Senior Client Advisor creates an exceptional internal and external client experience and supports the Brand commitment to excellence.

Responsibilities

Business Development:

• Analyze individual business, propose, and implement action plans to improve results, generate sales creating new clients and reactivating former ones.
• Work closely with the leadership team to ensure that appropriate stock and assortment levels are available.
• Continuously motivate sales staff to meet assigned sales and performance-based goals.
• Lead by example in sales. Build and maintain client book; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
• Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
• Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
• Top seller – highest performance in High End sales, highest in Peekaboo sales, highest in volume.

Client Management:

• Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
• Develop loyal Fendi customers, implement appropriate Crm tools and maintain customer database.
• Act as brand ambassador to strengthen/build relationships with Vip clientele/prospect customers.
• Achieve positive Mystery Shop results.
• Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
• Proficient and accurate use of Pos system and other software as required, updating customer database.
• Be a Brand Ambassador at all times.
• Adhere to Grooming Guidelines.
• Follow Fendi selling ceremony.

Operations Excellence:

• Complete all necessary administrative paperwork (i.e. transfers, consignments, reservations, etc…) in a timely manner.
• Review and submit sales and operational reports to management in adherence to company’s Kpis and policies.
• Ensure maintenance of cycle counts, inventory accuracy and shrink requirements in department as directed.
• Follow all company policies and procedures.
• Maintain merchandising standards per Vm standards.
• Know the best sellers and have them on display all the time.
• Replenish sell through of stock.
• Perform regular store maintenance functions as needed or assigned.
• May have responsibility for opening/closing the store as needed, including morning team meeting.
• Assist in maintaining visual standards with direction from Vm, corporate and management.
• Follow Top Store guidelines.
• Follow Health & Safety guidelines.

Additional information:

Qualifications

• Minimum 5 years’ experience, luxury retail preferred
• Minimum High School Degree
• Strong drive for results; goal oriented
• Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing
• Ability to use Pos system and its inventory management functions
• Organizational and strong computer skills required, Technologically savvy
• Ability to lead a team
• Foreign language skills are a plus
• Ability to work collaboratively in a team environment Ability to lift boxes / weight up to 10 lbs
• Must have flexible availability: some nights, weekends, and holidays