fbpx
Single Page

No longer accepting applications

Senior Client Advisor
Fendi
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 1 month ago
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Sales
Seniority: Supervisor
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position:

The Senior Client Advisor is responsible for providing best in class customer service, exceeding their sales goals, and leading by example. Through product knowledge, elevated operational acumen, the Senior Client Advisor creates an exceptional internal and external client experience and supports the Brand commitment to excellence.

Responsibilities

Business Development:

  • Analyze individual business, propose, and implement action plans to improve results, generate sales creating new clients and reactivating former ones.
  • Work closely with the leadership team to ensure that appropriate stock and assortment levels are available.
  • Continuously motivate sales staff to meet assigned sales and performance-based goals.
  • Lead by example in sales. Build and maintain client book; follow-through with clients concerns, inquiries; maintain customer correspondence to build clientele, enhance relationships and drive business.
  • Participate in the training of new Client Advisors (product knowledge, store procedures, company policies).
  • Must maintain open/ongoing communication and positive relationship with store management, peers and other levels of company personnel.
  • Top seller – highest performance in High End sales, highest in Peekaboo sales, highest in volume.

Client Management:

  • Manage customer service quality, to meet customer expectations by offering excellent customer service standards.
  • Develop loyal Fendi customers, implement appropriate Crm tools and maintain customer database.
  • Act as brand ambassador to strengthen/build relationships with Vip clientele/prospect customers.
  • Achieve positive Mystery Shop results.
  • Assist with special requests, which include but are not limited to repairs, special orders, returns, etc.
  • Proficient and accurate use of Pos system and other software as required, updating customer database.
  • Be a Brand Ambassador at all times.
  • Adhere to Grooming Guidelines.
  • Follow Fendi selling ceremony.

Operations Excellence:

  • Complete all necessary administrative paperwork (i.e. transfers, consignments, reservations, etc…) in a timely manner.
  • Review and submit sales and operational reports to management in adherence to company’s Kpis and policies.
  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements in department as directed.
  • Follow all company policies and procedures.
  • Maintain merchandising standards per Vm standards.
  • Know the best sellers and have them on display all the time.
  • Replenish sell through of stock.
  • Perform regular store maintenance functions as needed or assigned.
  • May have responsibility for opening/closing the store as needed, including morning team meeting.
  • Assist in maintaining visual standards with direction from Vm, corporate and management.
  • Follow Top Store guidelines.
  • Follow Health & Safety guidelines.

Additional information:

Qualifications

  • Minimum 5 years’ experience, luxury retail preferred
  • Minimum High School Degree
  • Strong drive for results; goal oriented
  • Excellent interpersonal skills: the ability to communicate effectively both verbally and in writing
  • Ability to use Pos system and its inventory management functions
  • Organizational and strong computer skills required, Technologically savvy
  • Ability to lead a team
  • Foreign language skills are a plus
  • Ability to work collaboratively in a team environment Ability to lift boxes / weight up to 10 lbs
  • Must have flexible availability: some nights, weekends, and holidays

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

Senior Client Advisor
Fendi
New York
Apply with the resume on file?
See Your Resume On File
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Save Resume for future use?
Will overwrite existing
Current or Most Recent Company*
Current or Most Recent Title*
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-3 sentences suggested, 150 words max.
Save summary for future use?
Will overwrite exsting
Compensation Expectations
Optional, but suggested
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Senior Client Advisor
Fendi
New York

Apply as Guest

If you already have an account, please login first

Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
First Name*
Last Name*
Email*
Confirm Email*
Phone*
Current or Most Recent Company*
Current or Most Recent Title*
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-4 sentences suggested, 250 words max.
Compensation Expectations
Optional, but suggested
Please allow a few seconds for your application to submit