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Manager, CRM
A|X Armani Exchange
New York
Contemporary Fashion, Contemporary Menswear
Full time
Posted 3 weeks ago
Copied
Market: NY - New York
Industry Segment: Contemporary Fashion, Contemporary Menswear
Category: Marketing
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

As Manager CRM A|X Armani Exchange, you will be responsible in supporting the CRM Department for the USA, Canada, Brazil and Mexico for the Brand A|X Armani Exchange.

You will report directly into the Senior Director, CRM.

Description of Responsibilities:

  • CRM Calendar development and management
  • Work on creative presentations for CRM activities
  • CRM collaterals for A|X Armani Exchange
  • Gifting (Holidays, Autumns middle festival, Cny, ..)
  • Digital tool (Digital catalogues, digital product pictures, ..)
  • Invitations (specific projects, in-store moments, end of season sales)
  • Suggested scripts
  • Collaborate with HQ to place orders, manage local distribution from the warehouse to the stores, provide information to the stores (tracking numbers) and follow up
  • Newsletter management
  • Partner with HQ and local teams (retail and E-Commerce) to guarantee alignment
  • Guarantee respect of deadlines
  • Target definition
  • Vic clients management
  • Create timely periodical recaps for all Crm activities
  • Monthly presentation of activities to be done in the following month
  • Recap of the activities done in the previous month
  • Liaise with General Managers to collect the list of clients targets by CRM actions to monitor results
  • CRM Training to the stores for all brands focusing on CRM Culture, Systems, KPIs, Reports
  • Manages daily ad-hoc requests from the stores
  • Invoices and Budget management
  • Roll out of the Loyalty program and Clienteling App once ready

Requirements:

  • Bachelor’s Degree preferred
  • Minimum 5 years of Retail CRM Experience
  • Strong communications skills, verbal and written
  • Proficiency with computer systems (Microsoft Office)
  • Extremely agile to an ever-changing environment
  • Ability to multitask and handle projects in a high-pressure environment
  • Excel Skills are a must
  • Full Time, salaried position
  • Advanced business acumen and analytical skills; ability to control financial metrics required to achieve profit objectives
  • Team player able to work effectively and collaboratively across all departments to meet goals and deadlines

About A|X Armani Exchange

The Armani Group is one of the leading fashion and luxury goods groups in the world today with 10,500 direct employees, 12 production plants and more than 2,704 boutiques in 60 countries around the world. It designs, manufactures, distributes and retails fashion and lifestyle products including apparel, accessories, eyewear, watches, jewelry, home interiors, fragrances and cosmetics under a range of brand names: Giorgio Armani, Emporio Armani and A|X Armani Exchange.

Manager, CRM
A/X Armani Exchange
New York
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Manager, CRM
A/X Armani Exchange
New York

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