Operations

We’re passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfillment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.

Los Angeles

Our Los Angeles office is found in the center of downtown La. Our office is in one of the city’s tallest buildings with panoramic views of the Pacific Ocean, the mountains and the Hollywood sign. Inside, the office is full of plants and beautiful furniture, with amenities and work areas that allow Farfetchers to design their day to be the best it can be. Some of the main teams located here include Operations, Customer Service and Production.

The Role

Reporting to the Partner Services Supervisor, you will support the health of the partner ecosystem, strengthening the daily operational relationship with each partner and ensuring that the partner’s voice is shared throughout the organization.

What You’Ll Do

• You will be the main contact for partners regarding daily operational and technical queries (e.g. order/returns issues, systems queries, customer service priorities)
• You will support partners with speed, quality and service on every communication channel; Monitor operational Kpis, trend spot partners’ behaviors, and seek solutions for recurring issues
• You will work with internal departments to ensure that top-notch service is delivered to all internal and external customers
• You will identify best practices and help establish process standards that guarantee consistency and efficiency at scale;
• You will increase partner satisfaction by providing effective and reliable support and identifying improvement opportunities to meet partners’ expectations
• You will be the voice of the partner and advocate for us to promote value for the partner ecosystem

Who You Are

• You have experience in a service environment
• You are self‐motivated and eager to provide impeccable service
• You are efficient, observant, and able to work under pressure in a fast‐paced company
• You have a solutions focused mindset and use initiative to solve issues
• You are focused on building long‐term relationships with partners
• You are available, dependable and accountable
• You are a proficient user of It systems, both partner service tools and windows packages including Microsoft Excel and PowerPoint
• You have Salesforce Service Cloud experience

Rewards & Benefits 

• Farfetch Equity plan and annual discretionary bonus
• Medical, dental, vision, with flexible spending account
• 401K plus company match, Pto and volunteer days
• Wellness, and cell phone reimbursements
• Family Lunch, catered weekly when in office

Equal Opportunities Statement

• Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively Farfetch strategy throughout our business, partnerships and communities.