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The stylist is responsible for contributing to the store sales by providing The Webster’s experience level of customer service to all clients, building rapport with clients, supporting the management team and representing The Webster in all its aspects consistently
Essential Duties: Sales & Client Service
To know and achieve your, and the store’s daily, weekly, monthly and annual sales plan
Demonstrate knowledge and understanding of different sales techniques, such as cross selling, and adding on in order to drive your sales and KPIs
Demonstrate selling skills to actively develop new clients and further develop existing client relationships
Demonstrate behaviors that reflect the company principles and culture
Manage individual client database to standard and generates sales utilizing the client book through appointments and daily correspondence with clients
Demonstrate strong product knowledge; keeps updated in all brands bio and aesthetic, and fashion trends
Demonstrate high degree of professionalism in communication, attitude and teamwork with clients, peers and management team
Demonstrate proper etiquette when communicating with internal and external clients (i.e. in-person, phone, e-mail, and written communication), returns, repairs and alterations
Policies, Procedures and Compliance
Adhere to the Employee Handbook
Understand and perform all POS functions accurately, professionally and within Company guidelines
Adheres to all Company Policies & Procedures
Understand and comply with PCI compliance policy and regulations
Possess a strong knowledge of the alteration process and fitting a client for alterations
Adheres to Security, Health and Safety regulations
Maintain the appearance of the store according to The Webster visual standards
Demonstrate high level of quality in work, attendance and appearance
Ability to work varied hours, nights, days and weekends to support the business needs
Back of House
Maintain store, employee area, stockroom and bathroom to Company standards
Assist in the preparation and execution of stores physical inventories and actively participates in resolving inventory discrepancies
Maintain standards of cleanliness and organization
Actively contribute and support in non-selling activities and loss prevention initiatives
Replenish stock and maintain high standards of merchandise and product presentation
Maintain your designated ‘area of responsibility’
Additional responsibilities might be assigned up to store management discretion.
Laure Heriard Dubreuil opened The Webster’s flagship location in 2009 at 1220 Collins Avenue inSouth Beach, Miami. Originally the Webster Hotel, the 20,000 square-foot Art Deco building was built in 1939 by architect Henry Hohauser. Heriard Dubreuil, who grew up in Paris and worked as a top merchandiser for Balenciaga and Yves Saint Laurent before founding The Webster, kept the name but reimagined the three-story interior as a women’s and men’s multi-brand luxury retailer designed with vibrant intimacy to resemble a residential space.
“The idea was a place where you can feel very comfortable,” says Heriard Dubreuil of The Webster’s concept. “It’s a place to spend time. You arrive, you take off your shoes, you’re at someone’s house, or you’re in your gigantic closet, and you can try everything.” Rather than organize the store according to brand, Heriard Dubreuil merchandised it as if it were a personal wardrobe, mixing big brands with the emerging, arranging everything intuitively by mood, which was revolutionary at the time. Her instinctive, warm touch lured an impressive brand matrix, including Balenciaga, Tom Ford, Balmain, Lanvin, and Chanel, as well as loyal customers.
A decade after the Miami flagship opened, The Webster has expanded to six additional flagship locations in Bal Harbour, Houston, Costa Mesa, New York City, and Los Angeles, most recently Montecito at the Rosewood Miramar Beach as well as an outlet at Sawgrass Mills. Each store has its own distinctive energy, unified by Heriard Dubreuil’s uncompromising vision of good energy, good fashion, good fun, and Miami’s sunny spirit. The retailer has become a destination for exclusive collaborations with brands such as Paco Rabanne, Off-White, and Fenty and permanent partnerships with David Mallett and Joanna Czech, who operate studios out of The Webster’s SoHo location.