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Senior Training Manager
Burberry
Miami
Luxury Fashion, Luxury Menswear
Full time
Posted 3 weeks ago
Copied
Market: FL - Miami
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Training and Development
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job purpose

As a senior manager of retail training you will be a strategic business partner to market leadership and a business coach to store leadership. You will be responsible for the planning, delivery and embedment of all retail training to our field teams across multiple doors, ensuring consistency in service excellence and behaviours driving KPI achievement

You will have a primary focus on coaching and developing our retail business leaders, with one direct report focused on sales team training and productivity, therefore delivering a comprehensive training and business development approach in your market. This position is based in Miami, Florida Responsibilities

Market Strategy Development

  • Working closely with the director of retail training market leaders and corporate partners, create quarterly training and action plans to ensure consistency of leadership development and performance conditions are met
  • Proritizes and deploys field trainer to the appropriate doors for sales team performance and achievement
  • Forward thinking approach to anticipate training needs based on business trends in key doors and throughout the market and deploying trainer acoordingly Retail leadership development and content facilitation
  • Identifies leadership learning / skill gaps and coaches to business development opportunities
  • In partnership with market and store partners, plan implementation of all training activities in support of the global and regional training calendar
  • Facilitate TTT and large format training initiatives (I.E onboarding, supplemental workshops) as needed
  • Coach and train leadership teams through on-the-floor observation and partnership moments to maximise business opportunities and drive revenue
  • Facilitates on-the-job learning on the selling floor through partnership and leading by example on, working with store leaders and selling teams, tying behaviors to impact and results Impact:
  • leverages business / commercial acumen to report impact of training and skill development needed for behavioural change, deploying trainer as required / needed
  • Increased leadership capactity to develop their business and lead high-performing teams to achieve
  • Provides programme feedback and solutions to corporate training teams regularly
  • Evaluates the effectiveness of training programmes, provide feedback and influence future programme design and delivery as needed

Leading, influencing and developing others:

  • Clear and direct communication to market partners, store leadership and trainer on performance, based on observation and business results / trends
  • Provide objective feedback, coaching and training strategy/support as needed to store leadership on kPI results and supporting leadership and sales team behaviours
  • Liaise with market leadership on training needs and effectiveness by store; influence as needed to meet corporate and regional training deliverables
  • Collaboration and influence across all levels of leadership in market and region, including market director and corporate business partners to maximise business and revenue

Skills and competencies

  • 5+ years of leadership experience with proven ability to lead and develop teams, preferrably in a luxury retail setting (multi-store a plus)
  • Strong business acumen, ability to identify and dissect business trends and tie to controllable actions
  • Looks ahead and anticpates future training trends and methodologies
  • Natural and confident on the selling floor and interacting with luxury clientele
  • Interpersonal skills showing the ability to communicate effectively with cross-functional business partners and senior

Leadership Team

  • Demonstrates strength in presentation and facilitation skills, conveying messages in a clear and concise way
  • Ability to perform behavioural analysis and source creative solutions to drive behavioural change Personal profile
  • Ability to travel up to 80% of time
  • Highly adept at coaching high performing leaders
  • Previous experience leading and developing teams in a luxury retail environment
  • Excellent communication skills – written and verbal
  • Strong time management skills
  • Personally represents the brand image
  • Impeccable planning and organisational skills
  • Shows initiative and is self-motivated
  • Collaborative approach
  • Natural problem solver
  • Respects brand confidentiality
  • Proficient in microsoft word, sharepoint and powerpoint
  • Creatively driven
  • Forward thinking
  • Open and caring
  • Proud of burberry’s heritage
  • Attention to detail
  • Proactive
  • Results and performance driven
  • Measures of success seamless organisation and flawless execution of all retail training programmes
  • Increased breadth of leadership skills and competencies to develop teams and dynamically drive business
  • Accurate collation of feedback and formal assessment reports
  • Excellent partnership with market and store leadership
  • Completion and absorption of relevant training materials across all sotres (training compliance)
  • Effectively meets project deadlines

About Burberry

Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.

Senior Training Manager
Burberry
Miami
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Senior Training Manager
Burberry
Miami

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