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Keyholder
Rails
New York
Contemporary Fashion
Full time
Posted 4 weeks ago
Copied
Market: NY - New York
Industry Segment: Contemporary Fashion
Category: Retail Sales, Retail Store Management
Seniority: Supervisor
Job Type: Full time

In House Role

Brobston Group is managing the hiring process. Our team screens all applicants and coaches you through the interview process.

Overview
We are working with Rails - exciting and growing contemporary womens brand from LA - to place a new Keyholder in their Soho boutique. Their NYC Flagship sits atop their NYC Showroom, so this retail team is regularly interacting with important clients from throughout the industry. We are looking for candidates who identify with the California vibe of the brand, have great positive energy, and are excited to join a growing business.
Job Description

The Keyholder is responsible for meeting their sales goals and driving the store’s business and culture through cultivating and maintaining relationships with our team and clients through deep product knowledge, personal engagement and luxury service.

Responsibilities

  • Sales and Customer Service
    • Provides clients with advice and knowledge that they may not have realized they needed
    • Exhibits behaviors that supports Kpi goals
    • Educates self and client on brand and merchandise.
    • Exhibits behaviors that supports Kpi goals
    • Makes every client interaction a personal and seamless experience
    • Provides clients with advice and knowledge that they may not have realized they needed
    • Demonstrates expert styling and brand knowledge
    • Meet company’s sales plan for individual sales and achieve store goals set by the corporate office.
    • Consistently ensure customers are number one store priority
    • Assist sales associates in suggesting additional merchandise to clients
    • Provide product knowledge training and development
    • Review and correct selling floor coverage as needed on a continuous basis
    • Support sales by contributing feedback with regard to the merchandise
    • Ensure that all matters are handled in a manner consistent with Company policy.

  • Client Development
    • Cultivates the client relationship through personalized connection.
    • Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients.
    • Ability to strategize own business and be self‐motivated; takes initiative to increase individual productivity.
    • Utilizes digital tools to connect with clients, serve their needs, and follow up as necessary.
    • Develops a luxury client interested in attending unique events.

  • Teamwork
    • Partners with others to provide the best client experience.
    • Actively creates a positive work environment through teamwork and collaboration.
    • Maintains positive working relationships throughout the company.
    • Champions operational excellence.
    • Assists in all operational tasks while actively maintaining selling floor.
    • Ensures audit compliance.

About Rails

Founded in Los Angeles with a single black hat in 2009, RAILS has evolved into a leading global lifestyle brand that is sold in more than 50 countries by more than 1500 retailers, including Selfridges, Harrods, Net-A-Porter, Intermix, Saks Fifth Avenue, Neiman Marcus, and Merci, and has generated more than 350 million dollars at retail to date.

Founder and Creative Director, Jeff Abrams, launched the RAILS brand with no technical background in fashion, but an innate design sensibility and an entrepreneurial spirit that led him on a grassroots, door-to-door journey to build the foundations for the brand.

Abrams created a new category in contemporary shirting by developing a unique cashmere-like fabrication, in a market previously dominated by rigid cotton button-downs. The concept of ultra-luxe handfeel became the defining characteristic of the RAILS brand, and catapulted it from a category-focused line to a contemporary lifestyle collection of woven tops, jersey knits, sweaters, dresses, and outerwear. By blending the effortless ease of its California roots with an elevated global sensibility, the brand has built a loyal following of customers, influencers, and celebrities, like Gisele Bundchen, Beyonce, Kate Moss, Kendall Jenner, Alessandra Ambrosio, Leonardo di Caprio, Matthew McConaughey, and others.

In the coming year, RAILS plans to expand its womens, mens and childrens collections, and launch flagship retail locations in Los Angeles, New York, and London.

Keyholder
RAILS
New York
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Keyholder
RAILS
New York

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