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Client Experience Specialist
Moda Operandi
Remote
Digital Fashion
Full time
Posted 2 weeks ago
Market: NY - New York
Industry Segment: Digital Fashion
Category: Client Development, Customer Service
Seniority: Associate
Job Type: Full time
Remote? Fully Remote

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Responsibilities (include but are not limited to the following):

  • Respond to clients in an efficient, friendly, and professional manner over the phone or email
  • Accurately and confidently communicate order information, policies and procedures
  • Display a positive attitude and work with integrity when dealing with clients, consignors, and co-workers
  • Troubleshoot and resolve product/service issues and concerns
  • Document and update client records based on interactions
  • Maintain a knowledge base of the evolving products and services
  • Handle numerous client inquiries promptly, accurately and efficiently
  • Liaise with other internal departments to ensure issues affecting customer orders and returns are resolved
  • Adhere to the established work schedule

Job Requirements:

  • Bachelor’s Degree preferred
  • 2+ years experience in Customer service
  • Exceptional interpersonal skills
  • Tech savvy – ability to learn multiple software and systems easily
  • Extremely detail oriented
  • Ability to multitask efficiently
  • Must be flexible with the ability to work Saturdays and Sundays. During particularly busy periods, the work schedule may fluctuate

Benefits of Joining Moda Operandi:

  • Medical, dental & vision coverage
  • 401k matching
  • Generous Pto policy
  • Pet Insurance discounts
  • Mental Health support
  • Employee discounts

The job description is to be used merely as a guide of expectations rather than an exhaustive list of all duties and competencies. All requirements and skills are subject to change as business needs evolve.

About Moda Operandi

Moda Operandi was founded in 2010 out of the idea to empower people through exceptional fashion design. As a former Vogue editor, Moda co-founder Lauren Santo Domingo noticed a disconnect between the bold, expressive fashion from the runways and what she saw in stores. Then, she saw an opportunity.

Today, it is our mission to make it easy for fashion designers to grow their business and consumers to realize their personal style. Moda is the only place in the world where fashion designers can sell their most creative work, including less commercial and one-of-a-kind pieces to a global audience of fashion-engaged consumers who want to shop them.

The Moda Operandi platform carries hundreds of brands and designers across women’s, men’s, fine jewelry, and home. Moda has over 400 employees globally, ships to 125 countries, and has raised nearly $300 million in funding from top-tier investors.

Join us as we build the world’s leading e-commerce platform for fashion discovery.

Client Experience Specialist
Moda Operandi
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Client Experience Specialist
Moda Operandi

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