The Manager, Cvm Communications and Training is responsible for the overall strategy development of Cvm Communications and Training content to all internal key business stakeholders and global retail teams. He/She ensures a direct and unified voice in all developed content that clearly defines the Cvm message and achieves the business need as defined by the organization.

Responsibilities

Strategy Development:

• Develop and deploy a 360 strategy for all commuinication, training and multifaceted Cvm initiatives that ensures business need alignment and timely deliverables.
• Collaborate cross-functionally and act as a liason to Cvm Design, Visual Merchandising, Planning, Production, and Operations to ensure proper flow of information and understand all project deliverables.
• Oversee master 360 project calendar that ensures adherance to overall project timelines and clearly communicates critical project milestones and touch points.
• Resource plan for all current and future projects to ensure the communications and training team has all assets needed to deliver on time, to standard projects.

Communication:

• Develop and execute an integrated, department wide internal communications strategy that aligns with Tiiffany & Co. organizational goals as well as current and future needs of the business.
• Oversee the design, development and deployment of all Cvm documents ensuring alignment with the Cvm strategic communications plan.
• Identify gaps and communication opportunities within the department and define and execute new strategies to support them.
• Pioneer and champion new communication channels, forums and mediums to increase Cvm Communications audience engagement and interaction.

Training:

• Develop and oversee the implementation of a department wide training strategy that is aligned with organizational goals and objectives.
• Has oversight into the design, development and deployment of all Cvm training materials, documents, videos and hands on trainings.
• Assesses all business needs and feedback from key stakeholders to determine needed training materials and resources to drive adoption of Cvm initiatives and best practices.
• Define and identify internal/external training opportunities and work to provide strategic solutions to support them.

Leadership:

• Manage, coach and develop direct report(s) within both the communication and training verticals
• Mentor direct report(s) to ensure optimal team dynamics while promoting individual career growth and development.
• Ensure individual development plans align with organizational goals and objectives.
• Lead and inspire direct report(s) by promoting new ideas, uplifting fellow team mates and encouraging authenticity of self within the group and organization.

Qualifications

Required Qualifications:

• 7-10 years experience communication, visual communication or visual merchandising (preferably luxury retail).
• Exceptional written and oral communication skills.
• Exceptional presentation skills.
• Exceptional organization skills.
• Advanced capabilities in Adobe creative suite- InDesign, Photoshop and Illustrator, Microsoft Office and Sharepoint.
• basic knowledge of photography and photo editing.
• Ambitious, flexible, out-going, enthusiastic.
• Able to work cross-functionally to present ideas and information to group.

Preferred Qualifications:

• Comfortable in and appreciative of a luxury retail setting.
• Basic knowledge of jewelry and jewelry display a plus.