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Customer Service Representitive
Omega
Miami
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago
Copied
Market: FL - Miami
Industry Segment: Luxury Watches and Jewelry
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Customer Service Representative is responsible for customer inquiries within the Watch Service Department, while properly processing watch repairs. This position is a first point of contact with customers and their concerns related to service and repair orders status.

The Swatch Group is an equal opportunity employer that promotes diversity and is committed to environmental sustainability.

  • Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
  • Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
  • Company paid life insurance and Long Term Disability
  • 18 Pto days per year, 23 Pto after 5 years
  • 7 days per year extended paid time for medical, parental and military leave
  • Holiday pay
  • Voluntary Fsa, Std, Accident/Hospital Indemnity insurance
  • Employee product discount
  • Transitchek Program – Save money on commuting to work and/or parking with up to $270 pre-tax dollars per month – Only in Participating Locations
  • Internal transfer and growth potential
  • $500 Employee Referral Bonuses
  • Free parking (if applicable)
  • Flexible schedules (if applicable)

Profile

Responsibilities:

  • Research and respond to customer inquiries in person, phone and e-mail.
  • Issue repair estimates and provide customer with repair process related information.
  • Responsible for timely completion of watch service/repair process through management of the repairs.
  • Process repair aging report.
  • Review and update customer records on computerized data base, Cis system.
  • Maintain parts inventory and its replenishment.
  • Perform due diligence on customer inquiries through oral and written communication.
  • Assure the highest level of customer satisfaction including timely and adequate follow up process.
  • Familiarize self with Crm and perform customer relationship management functions.
  • Drive business through Crm initiatives.

Professional requirements

Required Skills:

  • Outstanding organizational and follow up skills.
  • Minimum of 2 years experience in a customer service role.
  • Excellent verbal and written communication skills.
  • Strong analytical and retail mathematical skills preferred.
  • Proficient in Excel, Word and Power Point.
  • Able to multitask.
  • Expertise in Sap operating system, helpful.

About Omega

Founded in 1848, OMEGA is a watch brand synonymous with excellence, innovation and precision. The company has constantly been defined by its pioneering spirit, demonstrated by its conquests of the oceans as well as space. Since 1965, the OMEGA Speedmaster has been worn on each of NASA’s piloted missions including all six moon landings and many of history’s greatest explorations beyond Earth.

As well as this, no brand is more actively involved in sports timekeeping. In addition to partnerships in golf, sailing, athletics and swimming, OMEGA has served as the Official Timekeeper of the Olympic Games since 1932. This role has not only involved the precise timing of many different sports and disciplines, but also the consistent development and evolution of the vital equipment that today’s athletes rely on.

In watchmaking, OMEGA’s history has been dedicated to a quest for perfection. This legacy continued in 1999 with the launch of the revolutionary Co-Axial escapement and, in 2015, with the world’s first Master Chronometer. Approved by the Swiss Federal Institute of Metrology (METAS), Master Chronometer certification today represents the Swiss industry’s highest standard of precision, magnetic resistance and chronometric performance.

Customer Service Representitive
OMEGA Boutique
Miami
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Customer Service Representitive
OMEGA Boutique
Miami

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