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Manager, Client Development
Chanel
Beverly Hills
Luxury Fashion
Full time
Posted 1 week ago
Copied
Market: CA - Los Angeles
Industry Segment: Luxury Fashion
Category: Client Development
Seniority: Manager
Job Type: Full time

Marketplace Role

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Job Description

Manager, Client Development:

We are looking for a Manager, Client Development who is passionate about providing the highest standards of service to support and elevate the client journey in our Boutique. The Manager, Client Development will be a brand ambassador and business leader focused on delivering extraordinary experiences for internal team and clients. They will play a crucial role in driving the service culture and business, coaching and managing a diverse team, and equipping the Boutique Leadership Team with critical business knowledge.

Position Responsibilities:

  • Through spending time on the selling floor, coach and always inspire team to deliver an elevated client experience for all clients
  • Orchestrate a seamless client experience by monitoring traffic flow, client appointments and fashion advisor availability throughout the day
  • Support queue management, including greeting clients warmly, sharing relevant information regarding health and safety protocols and leveraging tools and processes to manage wait times and appointments
  • Foster a positive working environment and create a culture of feedback, encouraging diversity, mutual respect and teamwork
  • Provide initial and frequent ongoing training and development for all team members, including Chanel savoir faire, product details, launch of new tools or procedures and service delivery
  • Represent Chanel in the market, developing the client base through community involvement, partnerships with local high-profile businesses, as well as social and seasonal events

You Are Energized By:

  • Fostering a meaningful client experience centered around inclusion and connection
  • People leadership and development
  • Building collaborative partnerships and relationships
  • Being comfortable in the middle of complexity and ambiguity
  • Multi-tasking within projects in a dynamic, fast paced environment
  • Turning difficult situations into positive memories
  • The history and heritage of The House of Chanel
  • Creativity and innovation by testing, learning and taking new risks

Position Requirements:

  • Minimum 5 years of related experience
  • Bachelor’s degree (preferred)
  • Intermediate Excel skills and high level of comfort using app-based tools
  • Ability to lift 15 lb.
  • A flexible schedule with the ability to work late nights, weekends and some holidays

About Chanel

CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.

It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.

Manager, Client Development
Chanel
Beverly Hills
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Manager, Client Development
Chanel
Beverly Hills

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