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Client Advisor – Tiffany Ritz
Tiffany & Co.
Montreal
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago
Copied
Market: QC - Montreal
Industry Segment: Luxury Watches and Jewelry
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

  • Client Advisors hold the critical position of embodying the Tiffany brand in each and every client interaction using the Tiffany touch; their own flair for making each client’s experience extraordinary.
  • The Client Advisor is an excellent communicator and brand ambassador.
  • His or her passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in the make-up of every Client Advisor.
  • Developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.
  • The love of building his/her own business by developing client relationships and exceeding sales plan is first and foremost in the Tiffany Client Advisor’s skill set.

Sales:

  • Deepen the relationship with our clients to drive lifetime loyalty and spend.
  • Consistently achieve or exceed monthly, quarterly and annual store sales plan.
  • Capture client data.
  • Cultivate new and existing client relationships.
  • Deliver a significant portion of sales through repeat client business.
  • Drive business through key product pillars.

Service:

  • Elevate in store experience by consistently delivering memorable moments to every client.
  • Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch; your personal touch.
  • Demonstrate Client Experience Behaviors identified within the Tei program (Voice of Client Survey) and with Tiffany client experience vision.
  • Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on Tei performance and client feedback.

Qualifications:

Required Qualifications

  • Fully Bilingual in French and English communication
  • Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
  • Proven track record in achieving sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Ability to work with a diverse client base.
  • Proficiency with Point of Sales (Pos) systems, client tracking systems and Microsoft Outlook/email.
  • Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (Gia) course work is preferred.
  • Proficiency in multiple languages.

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Client Advisor – Tiffany Ritz
Tiffany & Co.
Montreal
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Client Advisor – Tiffany Ritz
Tiffany & Co.
Montreal

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