Responsibilities:

Business Ownership

• Oversees all Sales Experience initiatives for store (flagship, high sales volume, large team structure, and complex business needs)
• Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for the entire store
• Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)
• Manages Store Leadership team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence
• Determines strategic objectives for the store and sets priorities accordingly
• Continuously analyzes and develops understanding of internal and external customer behavior, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)
• Plans and executes store budget and ensures guidelines are being followed to minimize operating expenses and maximize revenue
• Partners with Merchant and Planning Organization Leaders as well as Regional team to determine appropriate strategies and action plans for the store to yield positive results
• Facilitates cross-functional communication across store departments to optimize collaborative efforts
• Facilitates Store Leadership Team meetings by fostering a trusting and respectful environment for free and open participation, idea sharing, addressing concerns / challenges, setting goals, etc.

People

• Oversee Sales Experience Director Gm, as applicable
• Owns overall people, product and placement, and sales promotion for entire store
• Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues
• Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports
• Sets goals for team in alignment with department objectives and supports Associates in achieving them
• Develops, motivates, and trains the management team in all aspects of the store
• Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations
• Oversees overall scheduling expectations with sensitivity to promotional calendar and business needs

Customer Experience

• Champions Nmg culture and values and leads by example in order to create a friendly, upbeat atmosphere where customer service is consistent with Neiman Marcus standards
• Partners with Store Leadership team and Regional team (e.g., Client Development) to fulfill store strategic efforts
• Provides guidance regarding the floor coverage to team based on experience and best practices
• Leads by example in building and maintaining positive and productive relationships with vendors, customers, merchants, etc.
• Builds a customer service-driven team, overseeing customer service efforts and escalations
• Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community
• Champions the store’s new account and clientele acquisition programs and helps motivate the store team to meet these goals

Qualifications:

• 15+ years of relevant experience, luxury retail fashion experience required
• Prior retail senior management experience required
• Experience holding full profit and loss accountability preferred
• 4-year degree preferred
• Demonstrated change leadership within team and organization
• Proven track record achieving results across multiple businesses
• History of building, leading, motivating, and coaching teams to achieve objectives
• Advanced business acumen and analytical skills
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills
• Strong attention to detail
• “Win together” mentality
• Advanced proficiency with Ms Office Product Suite
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays
• Travel may be required, up to 20%