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Product Manager, Innovation
Neiman Marcus
Irving
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 3 weeks ago
Copied
Market: TX - Dallas
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Production and Product Development
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position Overview

The Neiman Marcus Product Innovation Team is looking for a skilled Product Innovation Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for consumer insights, and a desire to creating great experiences aimed at the future and challenging the status quo.

The Product Innovation Manager will be responsible for creating a ‘center of excellence’ around future-forward product innovation insight and strategy. Focused on building a proactive vision for the luxury experiences of tomorrow, they will keep a pulse on new and emerging technologies, identify key vendor and partner opportunities, and identify new feature and initiative opportunities not yet captured on existing roadmaps.

This is a new role that will collaborate closely across channels to think omni – and will also work cross-functionally, building strong relationships with business, eCommerce, digital and store teams to envision where luxury experiences should go next.

Primary Responsibilities

  • Build and manage a ‘center of excellence’ for future-forward insight and intelligence
  • Develop and distribute ongoing communications aimed at keeping team/partners informed of the most important technology advancements, retail/shopper trends, and marketplace opportunities
  • Build strong relationships across teams, playing a key role in cross-functional ideation and workshops to deliver transformative future planning
  • Partner with senior leaders to develop strategies for future initiatives and product technology/capabilities (or investments)
  • Vet potential vendor partners and technology opportunities, connecting dots with appropriate teams and acting as a gatekeeper/filter to mitigate noise
  • Reviews tactical implications to products or business areas ensuring long-term goals and an enterprise view are represented in requirements, plans or other relevant deliverables
  • Manage and leverage a collaborative hub for data, research and insights in partnership with key research and data teams (and any relevant/necessary agencies or partners)
  • Troubleshoot and research issues related to changing trends, behaviors, or performance to identify what is impacting the business and determine how to address
  • Builds strong working relationships with teams across the organization & key stakeholders to help facilitate awareness and support of business strategies and initiatives
  • Leverage market awareness of industry trends and competitive landscape to identify the most important new opportunities and areas of focus, and be seen as the go-to for knowledge and POVs against new and emerging tech and other innovations
  • Own and maintain ongoing omni shopper journey mapping tools and inputs
  • Prepare case studies, ROI/analysis and future-of-omni/retail tools or sell-ins
  • Own/enhance relationships with internal and external research partners to drive innovation that best meet business needs and strategy

Skills And Experience

  • Ability to craft strategic business proposals, case studies, briefs and other influential communications grounded in data, research and insight
  • Detail-oriented, with strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
  • Deep appreciation for (and ability to tap-into) research, trends and insights
  • Ability to multi-task, work independently and to collaborate with cross functional teams
  • Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience/journey
  • Familiarity with analytics tools and experience using data to make decisions
  • Highly organized and able to prioritize
  • Ability to influence and achieve cross-functional support/alignment
  • Experience in retail, eCommerce and Omni-Channel shopper strategy and execution; luxury services and experiences background is a bonus

Key Competencies

  • Strong strategic, creative thinking and decision-making skills
  • Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels
  • Strong business acumen, operations and problem-solving skills, along with the ability to assess current practices, identify opportunities for improvement, and build consensus
  • Research-motivated, leveraging data and insight to drive key deliverables

Education& Training

  • 5-8 years of Strategic Planning, Consumer Insights, Marketplace, or similar shopper insights/retail/eCommerce technology related field
  • Bachelor’s degree

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Product Manager, Innovation
Neiman Marcus
Irving
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Product Manager, Innovation
Neiman Marcus
Irving

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