The Director, Store Training leads training efforts and team support Nm Stores. This role is responsible for overseeing the strategic planning and execution of Associate training across the fleet. This role reports to and collaborates with the Sr. Director of Retail Initiatives/Training and Svp, Customer Excellence to identify, plan, and execute training that enables Associates to competently and confidently execute their job and to drive Customer Pyramid strategic initiatives. This includes creating role-based functional programs, management programs, and establishing training excellence across cross-functional partners.The Director, Store Training leads training efforts and team support Nm Stores. This role is responsible for overseeing the strategic planning and execution of Associate training across the fleet. This role reports to and collaborates with the Sr. Director of Retail Initiatives/Training and Svp, Customer Excellence to identify, plan, and execute training that enables Associates to competently and confidently execute their job and to drive Customer Pyramid strategic initiatives. This includes creating role-based functional programs, management programs, and establishing training excellence across cross-functional partners.

Establish Training Excellence

• Collaborate with Svp, Customer Excellence and other senior leaders across the business to ensure a complete understanding of mid to long-term business capability opportunities and learning objectives that deliver impactful Associate outcomes.
• Work closely with Business and Functional leadership teams to develop training programs for Nm Stores with particular focus on the role effectiveness, cross-category selling, and coaching for development.
• Lead the design, development, and roll-out of learning content, including delivery of course to support the organization’s strategic customer and business growth goals.
• Partner with Smes to develop appropriate training curriculum and programs to meet strategic objectives and organizational needs.
• Work closely with People Services to develop a strategy for onboarding employees to ensure that new hires have the tools they need to succeed putting particular emphasis on delivering the NmG customer experience.
• Develop store-specific onboarding paths for new hires and internal transfers that integrate NmG principles with Nm Stores functional needs.
• Develop training and development plans for developing high-potential professional and leadership roles within the NmS field team, including stores.
• Cultivate associate engagement and facilitate business success by encouraging a culture focused on learning and development.
• Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.
• Facilitate and/or train on course offerings as needed, such as employee onboarding, customer focus, and high-performing teams.
• Contribute to projects, programs, and learning initiatives as needed to support People Services and organizational leaders.
• Provide direction, support and a collaborative team environment while preparing and deploying resources to meet objectives

Lead Field Training Team

• Partners strategically with Regional Business and Functional leader to identify training needs as aligned to strategic and business objectives
• Provide direction, support and a collaborative team environment while preparing and deploying resources to meet objectives
• Ensures that Market Trainers are equipped with trainings that address the needs of their stores, gathering content from Support Center
• Provides coaching and feedback to Sr. Regional Training team on training design, development, delivery, follow-up, and general performance management
• Leads the utilization of multiple vehicles, technologies, and approaches in the delivery and facilitation of training initiatives (e.g., traditional classroom, virtual classroom, technology-based learning, blended-learning, reinforcement coaching, train-the-trainer, etc.)
• Evaluates and gathers feedback on training programs and provides input and recommendations to the NmG Talent Development team

Qualifications

• 7+ years of relevant experience in instructional design, needs assessment, performance measurement, delivery, and evaluation
• 4-year degree in Business, Human Resources, Learning and Development, or related field preferred
• Proven track record achieving results across multiple businesses
• History of building, leading, motivating, and coaching teams to achieve objectives
• Advanced business acumen and analytical skills
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills
• "Win together" mentality
• Experience presenting at the executive level
• Experience with a Learning Management System and Logistics processes
• Proficient with Ms Office Product Suite, specifically Excel and PowerPoint
• Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
• Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays