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Manager, Site Analytics
Neiman Marcus
Irving
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 4 weeks ago
Copied
Market: TX - Dallas
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Data and Analytics
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Functional Overview:

Interested in influencing strategy and driving change at an iconic retail brand? Neiman Marcus group is looking for its next generation of business leaders to help define and deliver its growth strategy. This comprehensive growth strategy will redefine the luxury customer experience – from leveraging personalization to creating compelling assortments to rethinking our world-class selling and service model to much more.

We need top notch talent to join the Strategy/ Pmo group which as part of a cross-functional Transformation Office will drive transformational change across all areas of the business. The Transformation Office includes Strategy, Program Management, Change Management, and Communications.

The Strategy/ Pmo team is responsible for providing strategic support and thought leadership to the Ceo and other Group Leadership Team (Glt) members. We leverage analysis, structured thinking, and collaboration to drive action and results against initiatives that will provide step-change impact to the Nmg value proposition. Lastly, the Strategy team leads Business Development activities for the organization, including exploring partnerships and acquisitions in both domestic and international markets.

Neiman Marcus Group has an immediate opening for a Manager of Web Analytics role reporting to the Senior Manager of Site Analytics. This position supports the Analytics team in providing diagnostic insight into customer behavior to help guide decision making through data analysis and insights generation. These insights will be used in predicting outcomes, understanding complex data relationships and creating useful data driven-based assets with associated measurable Roi.

This position will support analytic needs across all Neiman Marcus Group ecommerce platforms

Key Performance Elements/Responsibilities:

  • Responsible for web analytics analysis and reporting across all Neiman Marcus Group ecommerce platforms
  • Perform actionable diagnostic analysis on customer attribute and online/offline behavior data to produce quality insights, drive business strategies and maximize organizational efficiencies
  • Query, manipulate and transform data from multiple sources to produce a comprehensive view of customer behavior across all selling (online/offline) and marketing channels (digital/print)
  • Develop analytically sound approaches to answering business questions while demonstrating resourcefulness in obtaining and cleansing data when comprehensive information is not available
  • Partner with internal and external stakeholders to ensure that behavioral analytics and insights are embedded in decision making
  • Concisely explain insights coming from complex data analyses through effective verbal/written communication and compelling data visualizations
  • Create impactful visual representations of analytic insights and concise summaries of analytic methodologies that resonate with stakeholders
  • Develop and/or implement various types of predictive models and segmentation strategies with a targeted result of increasing revenue and profitability
  • Provide analytic support (code documentation, data transformations, algorithms, etc.) to It to implement analytic insights and recommendations into automated business processes
  • Participate in discussions with business partners to define business question and request
  • Evangelize value of analytics and data across the organization
  • Lead team of 3 Fte charted to improve the overall customer experience and deliver measurable, incremental revenue toward company goals from the collective efforts initiated, driven, or supported by the team
  • Serves as mentor for less experienced staff toward teaching sound analytic methodologies and approaches

Requirements:

Minimum Entry Education and Experience:

  • Bachelor’s degree in a quantitative discipline (Statistics, Applied Mathematics, etc) or sufficient on the job use of related skills. Master’s degree is a plus.
  • 2+ years of experience working in a Retail eCommerce environment focused on web analytics
  • 2+ years of experience using web analytics tools such as Omniture, Google Analytics, or similar (Omniture preferred)
  • Extensive experience analyzing customer attribute and behavioral (transaction, web browsing, marketing channel interaction) data
  • Extensive Experience with Python or Sql required
  • Experience with Tableau, Hadoop, Snowflake, Adobe Analytics is a plus

Knowledge/Skills/Abilities:

  • Excellent attention to detail and quality of work.
  • Good organizational skills to manage multiple work requests and projects. Ability to independently prioritize workload as well as effectively collaborate in a team environment.
  • Ability to build strong working relationships with key partners and business leads.
  • Solid business acumen with Retail industry knowledge a plus

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Manager, Site Analytics
Neiman Marcus
Irving
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Manager, Site Analytics
Neiman Marcus
Irving

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