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BROBSTON GROUP

Market:TX - Dallas
Industry Segment:Department StoresLuxury FashionLuxury Menswear
Category:Customer Service, Operations
Seniority:Associate
Job Type:Full time

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Key Performance Requirements

  • Ability to communicate effectively following standardized operating procedures
  • Ability to balance strong analytical and critical thinking methodology while maintaining the customer relationship and their loyalty to the organization
  • Must possess an extremely positive demeanor, be gracious, exceptional, and inspiring for our customers and co-associates
  • Must have strong working knowledge of computer software applications and operating systems with the ability to learn quickly and navigate through multiple systems simultaneously
  • Must have exceptional multi-tasking abilities
  • Must have the ability and desire to be the expert who masters their role by exceeding required productivity, customer service, and performance measurements
  • Must be an exceptional listener with a genuinely friendly telephone demeanor, while being able to quickly develop rapport with all customers
  • Ability to thrive in a fast paced, high pressure environment while still providing superior service and accuracy during every contact
  • Currently working from home except for periodic onsite training and/or potential full return to work from office in Dallas, Texas.
  • Inbound contact center, open 7 days per week, includes weekends, evenings, and holidays
  • Wearing headset for long periods of time
  • Highly time sensitive, fast paced environment which commits to meeting customer and retail store demand by excellent time management skills
  • Heavy keyboard/mouse usage required with repetitive movement

Qualifications:

Requirements

  • Exceptional attendance: ability to consistently adhere to the assigned work schedule; must be able to permanently work a schedule that can include evenings, weekends, rotating schedules and holidays
  • Must successfully complete on the job and classroom assessments and evaluations as required for this position
  • Must demonstrate the skills and knowledge trained in the classroom in a live production environment
  • Prefer 1-2 years of call center or customer service experience, or combination of college education and experience
  • Must have exceptional technical skills with the ability to navigate a high level of internal and web applications simultaneously

MarketTX - Dallas
Industry SegmentDepartment StoresLuxury FashionLuxury Menswear
CategoryCustomer Service, Operations
SeniorityAssociate
Job TypeFull time

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Copied

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
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No longer accepting applications

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Customer Loyalty Advocate
Neiman Marcus
Irving
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

No longer accepting applications

Customer Loyalty Advocate

Posted 2 years ago
Irving
Market: TX - Dallas
Industry Segment: Department Stores, Luxury Fashion, Luxury Menswear
Category: Customer Service, Operations
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Single Page

No longer accepting applications

No data was found
Customer Loyalty Advocate
Neiman Marcus
Irving
Department Stores, Luxury Fashion, Luxury Menswear
Full time
Posted 2 years ago

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description
About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Customer Loyalty Advocate

Neiman Marcus

Irving

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