Position
Celine is a fast-growing french and leather-goods couture house that belongs to lvmh group driven by a new holistic and creative project led by hedi slimane, its artistic, creative and image director. Celine’s ambition is to become one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for enthusiastic, agile and passionate personalities who are eager to evolve in a demanding environment.

Your work environment

The retail operations manager is responsible for overseeing day-to-day operational effectiveness of the retail stores in specific area. This individual is also responsible for developing, leading and executing the operations strategy for their region in close partnership with other retail operations managers in north america, the retail excellence team and corporate partners in north america and global hq. You will have regional and north America responsibilities and be part of the retail excellence team.

You will have the opportunity to learn how the field and corporate team work together to provide an exceptional service to our store team, clients and omni channel partners. You will be working in a collaborative and team-work oriented organization that values diversity, inclusion and equity.

Your impact

Policy and procedures:

Manage all updates and training related to the celine store handbook & company operational standards/ practices
Ensure all operational policies and procedures are kept up to date.
Develop strategy to measure and ensure all employees are trained in these operations policies and procedures. This includes new hires as well as tenured employees.
Ensure all policies are enforced by management throughout the region
Ensure stores are audit-ready at all times.

Store facility / store planning:

Support store planning and lead store teams to ensure effective project management of store projects; including store openings, expansions and/or renovations.
Ensure operations & performance managers and store managers are maintaining interior and exterior premises. Work closely with stores and store planning team for tickets and timely resolution to issues.
Ensure all equipment and parts are ordered on time from it, store planning, etc, to support the business effectively. Work closely with it partners for tickets and timely resolution to issues.
Retail performance & standards

Ensure utilization of performance tools: store portal, shopper track, retail dashboard, seamless, schedule tool, etc.
Evaluate operations in the stores on a regular basis and make process improvement or simplification recommendations to reduce workload and ensure standards are met.
Support central strategies, make north america specific recommendations, and train and implement as necessary.
Ensures impeccable back of house standards are trained to and adhered to in stores

Financial:

Ensure stores control store operational expenses and keep accurate records.
Ensure proper procedures are being met with regard to cash, credit card and check processing and petty cash.

Profile
Keys for success

Education:

Bachelor’s degree or equivalent

Experience:

7-10 years experience in retail store operations; with 2+ years in a multi store operational role (store management experience a plus)
Knowledge of several different retail platforms/ systems (I.E retail pro, cegid y2, etc.)
Proficient in microsoft office (word, excel, powerpoint)
Strong project management skills

Competencies:

Detail oriented and highly organized
Ability to manage competing priorities in fast-paced environment & manage multiple tasks
Interpersonal; excellent verbal and written communication skills
Action oriented, drive for results, problem-solver
Collaborative and able to influence through a positive approach
Comfortable in dealing with ambiguity and still get the work done
Thinks of the client first and how the work supports the client journey
Ability to interact with all levels of the organization including senior leadership and retail associates
Ability to travel
Flexibility to work a retail schedule including evenings, weekends and holidays
Great at microsoft office applications (excel, ppt, word)

Languages: foreign languages a plus but not required

Workplace: 598 madison avenue new york, ny

Additional information
Our engagement

Celine is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.