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General Purpose of the Position
The Assistant Client Advisor is the ultimate Brand Ambassador. They are a consummate professional with the ability to assist and engage, in the support of the Client Advisor and the Loro Piana client. They will support the Client Advisor on how to strategize and build their client book on a regular basis. They will work towards achieving the store’s overall sales goal and KPIs set by the Store Manager. In addition, they are a team player having a positive attitude, working alongside their colleagues and Store Manager finding solutions to contribute to achieving the overall store goal. The Assistant Client Advisor strives to be associated with a unique luxury company that is dedicated to delivering: exquisite craftsmanship, timeless design, offering the rarest and precious raw materials and unique and personalize guest experiences to the most discerning in the world.
Sales and Team
Thefts and losses
Is attentive to any items missing, questionable behaviors in the store and any other anomalies that may affect business to promptly notify the Store Manager
Skills and abilities required
Proficiency in Microsoft Office and customer service software
Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephew Franco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand and lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.
Loro Piana has come to set the benchmark for the world’s finest yarns and fabrics, thanks to its tireless investments in raw materials and production, and continued technical innovation. The company controls every stage of production to its exacting standards, from the collection of the natural fibers, right down to the delivery of the finished products to its stores. Loro Piana’s commitment to the sustainability of these rare, exclusive fibers has resulted in long term conservation programs to safeguard the animals and their habitats. By forging exclusive partnerships with suppliers round the world, it supports and encourages ongoing research and development right from the source. Loro Piana uses these unique raw materials to produce its world-renowned textiles and exceptional luxury goods, which are all meticulously crafted in Italy by some of the country’s most skilful artisans. Tradition and innovation inspire the company’s uncompromising vision of quality.