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Retail Learning Manger (LA metro- based)
Tiffany & Co.
Los Angeles
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago
Copied
Market: CA - Los Angeles
Industry Segment: Luxury Watches and Jewelry
Category: Training and Development
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Retail Learning Manager role is a key partner to Retail in support of achievement of Key Business Results.

Supporting the Southwest Market, the Retail Learning Manager is responsible for coaching to and sustaining Tiffany client experience behaviors. In partnership with the Southwest Marke team, the Retail Learning Manager is responsible for communicating the America’s Training Curriculum in their market to ensure employees have the knowledge of training and development events and resources.

The role requires strategic thinking, leadership presence, expertise in retail, coaching and highly effective facilitation skills to engage a diverse workforce. With strong competencies in place and a set of binding cultural values, our top priority is building skill-based learning solutions for all employee levels at Tiffany & Co.

Responsibilities

Training Deliver

  • Facilitate impactful instructional material that focuses on skill development and behavior change that will drive business impact and desired outcomes.
  • Establish credibility as an instructor and create a positive learning climate while delivering various learning methodologies.
  • Support the application of behavior through using direct communication, delivering constructive feedback and demonstrating active listening.
  • Measure learning outcomes aligned with business impact through post-training endeavors (surveys, follow-up, correspondence); analyze results and communicate to stakeholders.

Sales & Leadership Coaching

  • Monitor and observe daily client interactions in Tiffany retail stores to ensure the sales and service standards are consistently high and brand behaviors are demonstrated at all aspects of the client interaction.
  • Share strengths and areas for improvement to the coachee as evaluated against the Power of Blue sales model and Voice of the Customer scores, including product knowledge, selling skills, and service essentials.
  • Recommend and support short- and long-term solutions to closing performance gaps (further coaching, training classes, review of training materials, Company resources, etc.

General

  • Collaborate with others, seek feedback from team members and stakeholders throughout the design process.
  • Communicate effectively with clarity, credibility and timeliness.
  • Embody a growth mindset and demonstrate the ability to inspire others.

Qualifications

Required

  • Minimum of 5-7 years retail/training experience, instructional design, classroom facilitation or performance consulting experience.
  • Highly effective facilitation and presentation skills.
  • Highly organized with abilty to execute innovative solutions.
  • Self-motivated, accountable, and confidence in ability to consult and deliver leadership, manager, high-potential, and luxury retail sales training programs.
  • Experience developing measurement tools and strategies that focus on reaction to learning, knowledge transfer, application on the job, and business impact.
  • Can effectively manage change and shift gears comfortably; highly effective in ambiguous environments and able to produce maximum results with little direction and guidance.
  • Strong decision-making and problem-solving skills; proven research skills to gather data, best practices, and points of view to ensure sound judgment.
  • Proven ability to manage multiple projects and competing priorities while balancing quality with on-time delivery.
  • Excellent follow-up, organizational skills, project management skills, and able to handle multiple tasks simultaneously.
  • Strong interpersonal skills and the ability to work collaboratively with all levels of employees.
  • BA/BS
  • Ability to travel locally and up to 30% overnight travel (may require occasional weekend hours)
  • Strong proficiency with Microsoft Office software

Preferred

  • Knowledge of luxury retail
  • Jewelry industry experience

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Retail Learning Manger (LA metro- based)
Tiffany & Co.
Los Angeles
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Los Angeles

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