Collections

• Mitigate risk and potential financial loss to the company by actively contacting early-stage, past due customers for Retail and Business channels.
• Validate, through direct customer contact, reasons for delinquency and to secure payment in full.
• Establish repayment plans based on a comprehensive analysis of current customer financial position, debt structure and credit file, utilizing third party tools as appropriate.
• Educate customers on account terms and alternate payment programs and methods.
• Develop recommendations for placement with external collection agency.
• Adhere to Company and Federal guidelines regarding proper debt collection procedures.

Customer Relations

• Investigate and research internal and external customer account issues, including recording required financial account adjustments as necessary.
• Document all account actions through written communication with both internal and external customers.

Write-Offs

• Develop recommendations for account balance write-offs when appropriate, as supported by documented collection efforts for management review and approval.

Required Qualifications:

• 4 year degree, preferably finance or business related
• 2+ years previous collections experience
• Strong verbal and written communications skills
• Strong critical thinking and problem solving skills
• Detail oriented and ability to multi-task
• Analyze information (i.e./ Credit bureaus, D&B. bank and financial institutions) to substantiate decisions made with minimal supervision
• Ability to use web based applications and internet tools and Microsoft office
• Work schedule includes weekends, holidays and extended hours
• Internally and externally customer service oriented
• Strong collection and negotiation skills and knowledge of Fair Debt Collection Practices Act

Preferred Qualifications:

• Pc Proficient
• Utilization of Opus, Jde and First Data
• Basic accounting knowledge
• Familiarity with reading financial reports