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Operations Coordinator – West Hartford
Tiffany & Co.
Farmington
Luxury Watches and Jewelry
Full time
Posted 4 days ago
Copied
Market: CT - Hartford
Industry Segment: Luxury Watches and Jewelry
Category: Operations
Seniority: Coordinator
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Responsibilities:

  • The Operations Coordinator takes the lead by performing all back of house operations in a Tiffany store.
  • The Coordinator has a passion for providing excellent client service and partners with store leadership on key initiatives which supports the team and drives sales goals.
  • The Coordinator is a key holder who acts as a manager on duty when a manager is unavailable.
  • Duties include coordinating order fulfillment, managing inventory, coordinating client service activities, and may open and close the store.

Sales:

  • Deepen the relationship with our clients to drive lifetime loyalty and spend.
  • Carry out operations and sales support functions to support the store in consistently achieving or exceeding monthly, quarterly and annual store sales plan.
  • Capture customer data during interactions to cultivate new and existing customers.
  • Act as Guest Experience Manager, key holder, and carryout opening and closing procedures in the absence of a manager.
  • Drive business through key product pillars.

Service:

  • Elevate in store experience by consistently delivering memorable moments.
  • Demonstrate passion as a Tiffany brand ambassador, providing the Tiffany Touch during every client interaction.
  • Demonstrate Client Experience Behaviors identified within the TEI program (Voice of Client Survey).
  • Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on TEI performance and client feedback.
  • Resolve client and employee concerns utilizing judgment and thorough knowledge of policy, procedure and practice.

Operational Excellence:

  • Provide exceptional operational support to drive sales and service.
  • Execute daily tasks such as order fulfillment, shipping, receiving and replenishment, cleaning jewelry, transferring merchandise, taking in jewelry repairs and cleaning merchandise, following company operational policies and procedures.
  • Ensure compliance with all internal control procedures and maintain inventory accuracy.
  • Partner and communicate effectively with Sales Professionals, Management and clients to respond and follow up to requests quickly and accurately.
  • Support Company operations efficiency objectives by ensuring all activities maximize productivity and by providing feedback on process changes through appropriate channels.
  • Assist management in coordinating work and coaching team members to improve performance when acting as manager on duty.
  • Takes the lead, partnering with the operations professional to ensure operational excellence in all tasks.

Qualifications:

Required Qualifications:

  • 2-3 years of prior retail experience in retail operations with comprehensive knowledge of merchandising, client service, administration and shipping.
  • Strong Analytical skills.
  • Proficient in Microsoft Word and Excel.
  • Ability to work retail store hours as necessary, including nights, weekends and holidays.
  • Organized and detail oriented.
  • Flexibility to perform different tasks based on day-to-day business needs.
  • Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

  • A college/university degree.
  • Graduate Gemologist degree or previous Gemological Institute of America (GIA) course work.

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Operations Coordinator – West Hartford
Tiffany & Co.
Farmington
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Operations Coordinator – West Hartford
Tiffany & Co.
Farmington

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