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Mansion Audit Specialist
Cartier
New York
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Watches and Jewelry
Category: Finance
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Key Responsibilities

Audit Compliance:

  • POS Procedures – thorough understanding and the ability for fully explain and execute all POS procedures to both support the sales team and ensure audit compliance, i.e., all tender type processing/policy, tax exemption, 8300 form, external boutique transactions, gift certificates, bank deposits, change requests, daily paperwork, red lights, sales recognition, telephone order, remittance, reservations, and proper preparation of insurance valuations.
  • Boutique Closing Procedure: ensure the boutique closing process is properly performed, i.e., closing paperwork is completed and approved, till deviations (if any) are communicated to retail sales audit team, cash is reconciled to authorized funds and that cash is deposited timely in line with Brinks’ pickups.
  • Chargeback Response: provide thoroughly researched and timely response to Shelton regarding chargeback or payment issues/discrepancies to protect the company against financial loss due to fraud or negligence.
  • Transaction Recording: ensure that all transactions are immediately processed in the POS as per policy guidelines, that all manual invoices are stored in a secure location, that all transfers are recorded in a timely manner, that the ‘stock-in-transit’ report is reviewed at minimum twice/week and that a proper segregation of duties and system access are in place – four eye principle.
  • Sale Recognition: ensure boutique compliance with the company policies & procedures related to sales processing, confirm daily that there are no pending red lights and that resolution communicated to Shelton, that sold merchandise is not in the custody of the boutique, that consignment transactions are recorded in the proper period and liaise with boutique management to verify the appropriate recording of all transactions.
  • Stock Counts: coordinate with the inventory control specialists to ensure that daily/weekly/monthly counts are being performed by boutique staff and that the count frequency is in line with policy and that all variances are researched and communicated to the Inventory Control team in a timely manner. Ensure that all discrepancies are investigated immediately.
  • Anti-money Laundering Compliance: ensure that all anti-money laundering regulations are respected, that there are no instances of cash transactions which are split into several transactions to avoid anti-money laundering reporting and that the 8300 Form is completed accurately and submitted in a timely manner.
  • Tax Exempt Sales: review the tax-exempt shipping report and ensure that all documentation is complete at the date of review. All documentation should be received by the Inventory Control team on or before the established cut-off date and all required information should be included when submitting the month’s tax-exempt report, such as tracking information and tax-exempt card (front and back).
  • Discounts and Gifts: ensure that all discounts and gifts given to clients in line with policy, that written approval available upon request and that management is able to confirm all discounts and gifts.
  • Returns and Refunds: review and ensure the appropriate approvals in place for all returns and refunds and that any exceptional return/refund that was issued on a sale (outside of brand policy), management should be able to provide written
  • approval as well as an explanation for the return/refund.
  • Client Deposits: ensure that reservations are reviewed in detail a minimum of twice/week to ensure validity and that the reservation is in the correct location and status and that the amount of collected deposits and pricing changes respect the brand policy.
  • ECOM Stock (BPU): Ensure that these sales are segregated from boutique stock, that no sales are older than 30 days and are currently in the correct status.
  • Inventory Control: partner with the inventory control specialist on the proper movement of product in/out of boutique including but not limited to shipments, transfers, and consignments, i.e., tagging, quality control, organization, protection, placement in Boutique Inventory Tool, movement to proper fixtures throughout boutique, cycle counts, daily counts, audits, and reconciliation/problem solving.
  • Liaise with other boutiques and departments such as Public Relations, Merchandising, Executive Offices, Help Desk, etc. as needed.
  • Assist with special projects as needed.

Knowledge and compliance

  • Develop deep understanding and knowledge of brand and products to convey Cartier heritage and values.
  • Understand and comply with Cartier security and operational procedures (i.e., POS, cash handling, product handling, inventory control, etc.).

Brand Ambassador

  • Uphold Cartier image by maintaining professional demeanor at all times both in person and via telephone.

Job Profile

  • 4-year College degree preferred.
  • Additional language skills (Mandarin, Portuguese, Russian) are a plus.
  • Previous administrative experience in luxury retail or hospitality is a plus.
  • Previous experience in cash handling.
  • Must be available to work retail hours including weekends.
  • Ability to work in a fast-paced retail store environment.
  • Excellent computer skills – Proficiency in Outlook, Excel, all MS office applications and Windows is required, previous Sap experience preferred.
  • Strong attention to detail and organization with the ability to handle multiple tasks simultaneously and with precision.
  • Self-Starter with Team-Player approach
  • Strong understanding of Customer Service needs and Customer (internal and external) priorities.
  • Excellent interpersonal and communication (written and verbal) skills are required.
  • Ability to project an approachable and professional image in personal appearance, manner, and demeanor.

About Cartier

The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 8,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

Mansion Audit Specialist
Cartier
New York
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Mansion Audit Specialist
Cartier
New York

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