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Associate Store Director – Wooster
Fendi
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 1 week ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Role Mission

As an Associate Store Director, you will effectively lead and support all activities to achieve store business objectives, demonstrate the unsurpassed service culture and take responsibility for human resource management, while driving associate development. You will perform with high integrity in operation and loss prevention compliance, as well as in visual merchandising presentation. You are a dynamic and inspiring leader who has a strong background in relationship building skills, with both external and internal clients. As the Associate Store Director, you are expected to represent the brand as the Gucci Ambassador by promoting the values and ambitions of the brand within the market place.

Key Accountabilities

Business Leader

  • Work with the Store Director to drive and maximize sales performance to consistently achieve the overall sales budget objectives, while ensuring operational integrity and monitoring monthly profitably;
  • Demonstrate sales leadership by playing an active role on the sales floor through customer engagement with top clients, ensuring the highest level of customer service is provided;
  • Manage and support stock levels through direct communication with key business departments to maximize full price selling and maintaining a high sell through, as well as alignment with new product launches;
  • Train and communicate current collection knowledge to all associates to ensure the team is fully educated on brand pillars and season strategy by partnering with the appropriate internal departments for product support;
  • Cleary understands company set Kpi’s and exhibits the ability to identify strategies when performance standards are not met;
  • Represent the Gucci image through appropriate wardrobe and presence per the company grooming standards.

Client Development

  • Lead the team to consistently establish relationships and propose local events through continuous networking;
  • Lead the team on executing superior customer service and after sales experience to increase and retain customer loyalty;
  • Support the development, implementation and execution of company Crm initiatives by providing action plans to the team;
  • Capture meaningful customer data for the purpose of building relationships to personalize future client development opportunities. Monitor monthly Crm database reporting.

Operations

  • Partner with the Store Director to recap monthly store performance in end-of-month format and reporting current business trends to cover every aspect of the business, including competitor performance;
  • Adhere to and enforce all company policies and procedures including Operations, Human Resources and security standards;
  • Comply with all Loss Prevention quarterly self-audits, monthly cycle counts, incident reporting and monthly inventory reconciliations to ensure annual inventory shrinkage is below company target;
  • Process incoming and outbound merchandise requests and shipment daily;
  • Provide accurate monthly schedules by analyzing peak hours to ensure adequate floor coverage and timely submission of payroll records for all employees;
  • Support and maintain visual merchandising standards set by world-wide headquarters;
  • Maintain full organization of company assets per the back-of-house and front-of-house guidelines provided by headquarters.

Talent Management

  • Support the Store Director with monthly coaching/counseling sessions with associates to review performance and provide timely feedback;
  • Assist with the annual review process for all store employees and set annual employee goals;
  • Partner with the Store Director to identify and create action plans for low performers and build succession plans for high talent;
  • Attract, recruit, and retain a high performing team and build a talent pipeline through networking and competitive shopping;
  • Support a consistent and branded onboarding experience for all new hires;
  • Manage the allocation of staff resources and schedule to effectively drive sales and maintain a high standard of customer service.

Key Requirements

  • Minimum of 4-6 years of sales management experience in retail, luxury retail, or service related industry;
  • Bachelor’s Degree is preferred;
  • High degree of ethics, professionalism, integrity and ability to inspire trust and influence a team;
  • Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business;
  • Must possess an entrepreneurial vision;
  • Proven ability to drive positive customer experiences that build loyalty and deliver measurable results;
  • Ability to manage multiple tasks in a fast paced environment;
  • Proficiency with Microsoft Office software, including Word, Excel, PowerPoint and Outlook;
  • Commercial awareness and strong business acumen;
  • Strong verbal and written communication skills;
  • Excellent organizational skills;
  • Passion for the Fashion Industry;
  • Flexibility to work a retail schedule which includes evenings, weekends and holidays.

Core Competencies

  • Entrepreneurial spirit
  • Sales and Client focused
  • Developing/coaching others
  • Leading by example
  • Relationship builder
  • Effective communicator

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

Associate Store Director – Wooster
Fendi
New York
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Associate Store Director – Wooster
Fendi
New York

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