What This Position is All About

The Service Advisor is responsible for elevating their shopping experience by welcoming visitors to the store, providing directions and answering questions to help customers efficiently get to their desired location.

The Service Advisor has a strong working knowledge of the store, the designers it carries as well as the many services offered and they use this knowledge to provide customers with personalized assistance to enhance their shopping experience.

Who You Are:

• You help build teams and believe that teamwork is critical for long lasting success
• You lead by example, are responsible and thoughtful, creative and energized
• Your delivery-focus is always on the most memorable customer experience
• You understand how important it is to get buy-in, and so you are patient and deliberate with your communication, able to adjust and change wherever necessary
• Great networking and relationship management skills.

You also have:

• Proficient in MS Word, Excel, PowerPoint, Outlook, Blackberry, Ipad, etc.
• Technologically savvy
• The preferred candidate is fluent in multiple languages to better service the New York Store’s client base; preferred second language is Mandarin.

As the Service Advisor, you will:

• Create a Welcoming Environment
  • Immediately welcomes customers as they enter the area and proactively offers assistance
  • Provides a dynamic service presence to each location
  • Skilled at asking appropriate questions to identify a customer’s needs in order to effectively provide them guidance or directions
  • Knowledgeable of store layout, current merchandise assortment and able to direct Customers to the appropriate area

• Elevate the Shopping Experience
  • Able to quickly assess customer needs in terms of: special occasion, vendors/product of interest, special language needs, how much time customer has, etc.
  • Has a strong network of Style Advisors throughout the store and leverages these relationships to pair the right Style Advisor to a new customer based on the customer’s needs
  • Thoroughly knowledgeable on all in-store services and proactively offers the appropriate service to a customer to further personalize and enhance their shopping experience

• Problem Solve
  • Demonstrates a high level of energy and the ability to multi-task in a fast-paced environment
  • Able to understand a customer’s concerns and quickly determine solutions with limited supervision

Your Life and Career at HBC:

• Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time employees (including medical, vision and dental).
• An amazing employee discount