Job Description

The Gucci Lead Client Advisor is responsible for providing our client with exceptional service by meeting their individual needs and expectations increasing brand loyalty, as well as serving as a “Gucci Ambassador” by promoting the philosophy and values of the brand. Passion for the brand is conveyed through creating a branded, luxury client experience. The Lead Client Advisor also be responsible to provide guidance on to Client Advisors on the selling floor.

Key Accountabilities

• Act as a role model by providing an exceptional client service experience by greeting, listening and assisting clients in exceeding their needs, demonstrating an excellent knowledge of the products as well as Gucci history and heritage;
• Lead by example and demonstrate best in class client service.
• Support floor leadership duties; opening/closing the store, organizing coverage for the floor when associates are at lunch/taking a break;
• Support the daily operations of the store when management isn’t present;
• First point of contact should a difficult client issue arise;
• Support store management an achieving store Kpi goals, by focusing on quality of sales and a strong visible floor presence to support the team (low and medium);
• Ability to discuss with clients and give advice on general trends in fashion world and developments in the luxury market, showing passion for fashion and luxury products;
• Attract new clients by acting as a Brand Ambassador through networking within the community;
• Maintain an active, accurate, neat and organized client book, contacting clients regularly and providing appropriate follow-up on all sales or client requests;
• Consistently achieve or exceed monthly and quarterly individual and store sales goals, enhancing and developing the business;
• Drive and exceed individual Kpi goals, by ensuring the highest level of customer service and quality of sales;
• Capture meaningful customer data according to the company tools (Crm), for the purposes of connecting with the client, building relationships and personalizing future client development opportunities;
• Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment;
• Maintain security standards within the store to ensure safety of customers, colleagues and merchandise;
• Contribute to upholding the visual display of all products in accordance with Gucci visual standards;
• Contribute to the daily operations of the store by maintaining a neat and organized understock and stock room;
• Adhere to Gucci Image standards and guidelines;
• Follow company grooming, accordingly with Gucci standards and policies.

Job Requirements

• 4+ years of sales experience preferably in a similar role or customer service setting;
• Previous experience supervising staff and organizing a team schedule;
• Proven ability to drive and exceed individual and store results;
• Proven ability to build lasting relationships with customers and coworkers;
• Excellent communicate skills, both oral and written, and the ability to handle multiple tasks simultaneously;
• Ability to communicate and analyze business needs/trends with senior leadership;
• Ability to work in a fast moving and dynamic environment;
• High flexibility and ability to adapt to different customers;
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays;