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After Care Specialist
Louis Vuitton
Vancouver
Luxury Fashion, Luxury Menswear
Full time
Posted 1 month ago
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Market: BC - Vancouver
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Customer Service
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position

client Care is a critical component of our business, fueling the legacy of Louis Vuitton as the world leader in quality and service. The Client Care/After Care Sales Specialist is dedicated to providing the best after sales and repairs services and experience to our Clients, ensuring a smooth process from the point of receipt to the return of the product to the Client. The scope of the role will include a commercial focus identifying re-engagement opportunities, fulfilling timely commitments, taking a solution-oriented approach to after sales issues, communicating effectively with Clients and Store teams, and managing the broader picture of the Client Care Services workshop by identifying and addressing opportunities relating to after sales and Client satisfaction.

Profile

This person will be responsible for the overall management of product repairs, Client returns, personalization, special orders and other after sales services available to Clients. The successful candidate will have previously held a supervisory position in after sales service or luxury repairs center/boutique/workshop and has experience leading after sales functions in a fast paced, retail (preferably luxury) environment. Excellent organization, advanced customer service and administration skills are required, in addition to advanced excel & computer skills.

Additional Information

louis Vuitton is proud to be an equal opportunity employer. We celebrate and embrace diversity and are committed to crafting an expansive environment. By joining Louis Vuitton, you will receive a generous benefits package*, including but not limited to medical coverage, retirement plan, employee referral bonus program, and employee discounts. In addition to working with the most hard-working and inspirational Leaders within the luxury market you will also have an opportunity to attend industry best-in-class training and have access to unparalleled career opportunities both within Louis Vuitton and the Lvmh Group.

About Louis Vuitton

For more than 150 years, men and women at Louis Vuitton have shared the same spirit of excellence and passion, reaffirming their expertise every day, the world over. With us, every career is a journey, filled with excitement and challenge, desire and daring. There is no better way to reveal your potential. Explore, develop, innovate, create… Every journey is unique. Today, Louis Vuitton invites you to discover your own.

After Care Specialist
Louis Vuitton
Vancouver
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After Care Specialist
Louis Vuitton
Vancouver

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