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Selling and Service Assistant, Ala Moana
Hermes
Honolulu
Luxury Fashion, Luxury Menswear
Full time
Posted 1 month ago
Copied
Market: HI - Hawaii
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Customer Service, Operations
Seniority: Assistant
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position Overview:

The Selling and Service Assistant (SSA) provides clerical support for both front and back of house operations in the Hop boutique. The SSA is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment and client verification) and the administration support of after sales services when needed. Partners with management team on POS decisions.

All other duties as assigned by the supervisor.

Functional Responsibilities:

  • Accurately record point of sales transaction at the register: processing sales, sends, repairs, assist in preparation of opening and closing procedures with management.
  • Consistently provide high levels of service to our clients within the Hermès standard of service: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
  • Support of sales team with selling process: hanging merchandising, returning merchandise to floor, retrieving stock, physical preparation of stock room.
  • Organize and prioritize work station and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are stocked at all times, maintain selling floor merchandising standards, straightening, filing in, etc.
  • Provide assistance as needed in stockroom operations: support all areas of merchandise flow including replenishment, physical EAS tagging, ticketing etc. Provides assistance as needed in physical inventory preparation.
  • Support of After Sales area as needed: Logging in repairs, contacting clients, maintaining active records.
  • Recording accurate and detailed CRM files that provide meaningful detail of purchase history and sales analysis.
  • Answering phones in a timely manner and exhibiting friendly and appropriate customer service.

Supervisory Responsibility

  • No

Budget Responsibility

  • No

Decision Making Responsibility

  • No

Knowledge/Skills:

Qualifications and Education Requirements

    1. Minimum Years of Experience
      • 1 Year retail experience, luxury preferred

    2. Minimum Education Requirement

Preferred Skills

  • Strong communication skills.
  • Experience with POS and/or cash handling strongly preferred.
  • Customer service oriented.
  • Ability to multi-task.
  • Detail oriented.
  • Strong organizational skills.
  • Computer skills: Microsoft Office.
  • Ability to handle difficult situations with grace, compassion and composure.
  • Ability to lift between 0-25 lbs. without assistance.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

About Hermes

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs more than 16,600 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial presence that respects people and nature, a source of exceptional materials. Sixteen artisanal métiers nurture the creativity of the house, whose collections are presented in over 300 stores around the world.

Selling and Service Assistant, Ala Moana
Hermès
Honolulu
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Selling and Service Assistant, Ala Moana
Hermès
Honolulu

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