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Manager, CRM & Client Development, WFJ
Chanel
New York
Luxury Fashion
Full time
Posted 1 month ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion
Category: Client Development
Seniority: Manager
Job Type: Full time

Marketplace Role

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Job Description

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel.

The Wfj Crm & Client Development Team operates as a strategic and creative thought partner to the division, creating targeted client pathways to drive client engagement and retention. We are seeking a Manager of Crm & Client Development to join our team. You will play a leading role in implementing relational programs as well as transforming data into actionable insights to further the client strategy.

What impact you can create at Chanel

  • Implement Crm & Client Development Programs:
    • Oversee the client communication calendar in partnership with the other divisions to enhance the client experience through targeted and personalized outreach
    • Implement & manage 1:1 and 1:Many client programs to drive retention and engagement
      • Including but not limited to overseeing direct mailings, email campaigns, retention programs, client gifting, and clienteling initiatives

    • Partner with the retail teams to drive clienteling strategy

  • Extract Insights & Share Knowledge
    • Leverage Crm database to extract key client insights for business partners and management
    • Develop regular reporting of client metrics to help drive client strategy and identify areas of opportunity across the network
    • Execute response and Roi analysis for Crm & Clienteling programs
    • Partner with divisional counterparts to align on client Kpis and develop a cohesive client journey

  • Database & Operational
    • Manage Crm materials, including order forms and network distribution
    • Oversee data integrity and quality of the client database, inclusive of support on global database integration
    • Support Group Director on management of annual Crm budget

You are energized by…

  • Working in a highly collaborative environment across the divisions and with Global teams
  • Passionate about extracting insights to support the organization in making data-driven decisions
  • Highly inquisitive and open to challenging the status quo
  • Developing strong relationships with internal business and retail partners
  • Managing multiple projects

What you will bring to the team…

  • Proven ability to synthesize data with effective storytelling skills
  • Inquisitive mindset and eagerness to learn
  • Independent work style and comfortable working on a small team
  • Ability to manage various projects
  • Strong data visualization skills and creating visually compelling presentations
  • Excellent communication and relationship building skills
  • Quick learner – ability to train on and learn new tools
  • Self-motivated, results-oriented, strategic thinker

Position Logistics:

  • Bachelor’s degree required
  • 5+ years of relevant experience, luxury background preferred
  • Proactive, detail-oriented with strong analytical and communication skills
  • High proficiency in Microsoft Office (Advanced Excel, PowerPoint)
  • Experience in project management a plus
  • Hybrid (2 days remote)

About Chanel

CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.

It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.

Manager, CRM & Client Development, WFJ
Chanel
New York
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Manager, CRM & Client Development, WFJ
Chanel
New York

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