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Senior Manager, Digital Client Experience:
The Senior Manager, Digital Client Experience role is an exciting opportunity to be an integral part of Chanel’s Omni-Channel strategy, developing and deploying engaging client experiences and functional employee tools. This position will be part of the Tech Digital Client Experience team. The team curate’s client experiences across Digital touchpoints, enabling more personalized service and seamless interaction between Client and Advisor. In addition, the team focuses on operational efficiencies through the digitalization of Boutique processes.
As the leader of this service, you will align and integrate business strategy to develop and manage existing Digital applications such as Client App and Clienteling. You will work with cross-functional teams and business partners to define business needs, determine technical requirements, and operationalize product roadmaps, including leading successful pilots, feature rollouts and continuous product enhancements.
You Are Energized By:
CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.
Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.
It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.