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Senior Manager, Digital Client Experience
Chanel
New York
Luxury Fashion
Full time
Posted 4 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion
Category: Client Development, eCommerce
Seniority: Manager
Job Type: Full time

Marketplace Role

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Job Description

Senior Manager, Digital Client Experience:

The Senior Manager, Digital Client Experience role is an exciting opportunity to be an integral part of Chanel’s Omni-Channel strategy, developing and deploying engaging client experiences and functional employee tools. This position will be part of the Tech Digital Client Experience team. The team curate’s client experiences across Digital touchpoints, enabling more personalized service and seamless interaction between Client and Advisor. In addition, the team focuses on operational efficiencies through the digitalization of Boutique processes.

As the leader of this service, you will align and integrate business strategy to develop and manage existing Digital applications such as Client App and Clienteling. You will work with cross-functional teams and business partners to define business needs, determine technical requirements, and operationalize product roadmaps, including leading successful pilots, feature rollouts and continuous product enhancements.

Position Responsibilities:

  • Develop Client App and Clienteling application roadmaps based on business needs
  • Define the technology strategy to enhance the client experience
  • Align business expectations with product capabilities
  • Define Digital application support model
  • Partner with Qa team on proactive testing strategy for Digital applications
  • Develop and maintain cross functional relationship (Tech and Business) for a successful product and service delivery
  • Report on product critical performance indicators (quantitative and qualitative)
  • Understand future technologies and present on how they could fit into Chanel’s digital ecosystem
  • Work across Digital pillars to align Application eco-system and roadmaps
  • Align business expectations with product capabilities

You Are Energized By:

  • Future technologies and brainstorming their practical applications
  • Process improvement and efficiency
  • Utilizing data to influence others
  • Working in a highly collaborative environment
  • Navigating complexity and supporting consistent transformation and change
  • Connecting the dots on problems, bring a key eye for details and expert problem perception

Position Requirements:

  • Strategic Thinking with a pulse on business needs
  • Using Data / Kpi for change management and product evolution
  • Communication and presentation skills that can influence business and Tech partners
  • Project Management
  • Experience managing external vendors for product evolution
  • 5+ years of Retail, Digital, Product Management, and / or Ux experience
  • 2+ years of technology and business change management experience
  • Experience with managed products or services
  • Luxury retail and/or brand experience preferred
  • Position is Ny based and will follow a hybrid schedule of 3 days in the office and up to 2 days remote
  • Travel requirement 5%

About Chanel

CHANEL is a private company and a world leader in creating, developing, manufacturing and distributing luxury products.

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a broad range of high-end creations, including Ready-to-Wear, Leather Goods, Fashion Accessories, Eyewear, Fragrances, Makeup, Skincare, Jewelry and Watches. CHANEL is also renowned for its Haute Couture collections, presented twice yearly in Paris, and for having acquired a large number of specialized suppliers, collectively known as the Métiers d’Art. CHANEL is dedicated to ultimate luxury and to the highest level of craftsmanship.

It is a brand whose core values remain historically grounded on exceptional creation. As such, CHANEL promotes culture, art, creativity and “savoir-faire” throughout the world, and invests significantly in people, R&D and innovation.

Senior Manager, Digital Client Experience
Chanel
New York
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Senior Manager, Digital Client Experience
Chanel
New York

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