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Senior Watch Sales
Net-a-Porter
New York
Digital Fashion, Luxury Watches and Jewelry
Full time
Posted 1 month ago
Copied
Market: NY - New York
Industry Segment: Digital Fashion, Luxury Watches and Jewelry
Category: Retail Sales
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

We are now seeking a talented Senior Sales – Fine Watches to join our New York team with flexible working conditions (Hybrid). You are an expert in Fine Watches and have a passion for sharing your knowledge and getting people as excited as you for the world of horology. Your mission will be to help grow the Fine Watch business on MR PORTER and NET-A-PORTER, two highly targeted websites that attract a valuable base of affluent customers – you will be instrumental in developing a new level of customer experience that spans both digital and physical worlds. Working with a global team of likeminded people and some of the greatest watch & jewelry businesses in the world, we aim to transform the way our customers and the industry see and engage with the world of watches.

Besides a competitive salary, we can offer you:

  • Performance bonus schemes dependant on the type of role you are in
  • A pension that both you and the company contribute too
  • A portal with an array of discounts on things like theme park and cinema tickets
  • Our famous staff discount along with exclusive staff sales
  • Private healthcare for you and your family
  • Flexible working
  • A chance to be part of a fun and caring team that support each other

Here is a breakdown of what you’ll be doing:

  • Profile customers individually based on their shopping pattern.
  • Using these profiles, provide personal recommendations demonstrating detailed product knowledge and an understanding of each client’s style and requirements
  • Ensure all customers receive the same level of attention.
  • Initiate face to face contact with your customers
  • Ensure prompt follow up with customers acquired through events and partnerships
  • Achieve and exceed yearly sales targets
  • Ensure that sales leads are identified and prioritised by analysing your customer list.
  • Increase spend of individuals and develop customer loyalty through by understanding their needs and up-selling (whenever possible)
  • Drive Personal Appointments where possible with clients to develop relationships
  • Implement new/creative selling ideas
  • Possess a self-driven awareness of the Hard Luxury Industry and brands/product
  • Feedback any buying patterns to Managers
  • Be aware of general level of competitor awareness
  • Participate in Client Relations, marketing / partnership events as required

The type of person we are looking for:

  • Proven experience working in Sales with targets
  • Looking for a candidate with luxury watch multi brand experience
  • In depth knowledge of watch trends and current market
  • A passion for horology ideal
  • 2-3 years’ experience in the Luxury Watch retail sector or within luxury fashion sector
  • Must have an established client book with active watch customers preferably in a multi-brand focus
  • Qualifications in the world of horology along with a network within industry is a plus
  • Perfect spoken and written English
  • Fluency in other languages is highly desirable
  • Confident, with excellent communication skills
  • Customer centric – proven ability to build relationships with customers.
  • Proactive sales approach, able to show initiative/ideas to constantly improve the customer experience and drive sales
  • Numerate with strong computer literacy
  • Excellent eye for detail and organisational skills.
  • Proven ability to work to stringent deadlines.
  • Team player with a sense of humour and a passion for our customer and brand

From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.

About Net-a-Porter

NET-A-PORTER champions unparalleled customer service offering express worldwide shipping to more than 170 countries including same or next-day delivery to the UK, US, Hong Kong, Germany, France, Australia and Singapore, a seamless shopping experience across all devices, luxurious packaging, easy returns and a multi-lingual customer care and personal shopping team that is available 24/7, 365 days a year. A pioneer of personal shopping and client relations services for the digital era in 2000, NET-A-PORTER continues to innovate and strengthen its offering, with virtual styling, invitation only digital exclusives, and a world class suite of specialized offers for EIPs, (Extremely Important People), the brand’s most loyal and valuable customers. NET-A-PORTER is part of YOOX NET-A-PORTER GROUP.

Senior Watch Sales
Net-a-Porter
New York
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Senior Watch Sales
Net-a-Porter
New York

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