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District Manager – Asset Protection – Boston
Nordstrom
Boston
Contemporary Fashion, Contemporary Menswear, Department Stores
Full time
Posted 4 weeks ago
Copied
Market: MA - Boston
Industry Segment: Contemporary Fashion, Contemporary Menswear, Department Stores
Category: Loss Prevention
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Job Description

As a key member of Nordstrom District leadership team, you will lead an Asset Protection team that are owners at heart, responsible for the safety and security of employees, theft prevention, enhancing company profitability, and alignment with company values and business strategy. The District Manager Asset Protection is the Asset Protection (Ap) subject matter expert at the District level, motivating teams to be customer obsessed, increase sales, improve inventory accuracy and reduce shrink.

Key Responsibilities:

Business Leadership

  • Conduct training on Asset Protection policies and procedures to groups of associates including store associates, store managers and other district managers.
  • Manage all district loss prevention expenses (staffing, equipment, new initiatives.)
  • Develop effective partnerships and interact extensively with multiple teams in cross functional areas including District leadership, Store Management, Service Experience, Inventory Accuracy, Risk Team, Viw Team, and Human Resources.
  • Drive, communicate and monitor store participation and provide Asset Protection awareness on security, safety, shrink reduction initiatives and asset protection training topics.

Shrink Reduction

  • Forecast and problem solve theft related issues and manage complex projects for shrink improvement
  • Investigate and manage incidents inclusive of major loss, fraud, or safety
  • Monitor and maintain physical security controls and systems for all assigned locations including Cctv, burglar and fire alarms, electronic article surveillance, access control and emergency systems
  • Review and / or conduct various audits to assess operational compliance with company policies and procedures. Advise and consult with Store Managers and District partners on improving results based on store audits.

Internal and External Theft Mitigation

  • Conduct and manage district internal investigations & dishonest employee interviews
  • Investigate external incidents (i.e. burglary, Orc activity and major thefts) develop action plans if needed, Conduct and manage all external apprehension programs and appropriate case documentation in the district

Emergency Response and Safety Support

  • Serve as local liaison and partner for law enforcement, District Attorney Offices, OrcA, Mall Security, external recruiting initiatives, and Asset Protection colleagues
  • Maintain a safe work environment for all customers and employees by providing safety and emergency preparedness training to store teams and key leaders, ensuring all safety guidelines are being met, and taking action on any safety concerns within the district.
  • Effectively addressing security incidents, including potential and actual work place violence incidents per policy, conducting training of the incident response plans and escalation of high-risk incidents when necessary.

People Development

  • Recruit hire and train best in class Asset Protection teams in multiple locations. Lead Asset Protection Managers, and Asset Protection hourly associates with a diverse mix of styles, perspectives, and experience.
  • Provide valuable mentorship and feedback to build teams with potential for growth responsibility and oversite for all onboarding, training, and compliance of state certification requirements.
  • Develop Ap team competency in internal and external investigations, auditing, shortage reduction programs, Ap awareness programs and system controls.

Core Competencies:

  • Customer Focus: Ability to manage competing priorities in a fast-paced customer focused environment
  • Decision Quality: Ability to identify, investigate, interview and resolve acts of employee dishonesty. Demonstrated ability to maintain a high level of confidentiality
  • Communicates Effectively: Clear and effective written and verbal communication and strong interpersonal skills
  • Drives Results: Strong multitasker with proven ability to support an elevated level of store events/initiatives
  • Develops People: Strong leadership skills, detail oriented, and a quick decision maker. Demonstrated expertise in developing teams and fosters a player /coach mindset
  • Has Courage: Flexibility to respond and react to emergency situations

Qualifications:

  • Bachelor’s degree in related field preferred or demonstrated experience required
  • 5+ years of relevant Loss Prevention leadership experience with diverse employees and customers
  • Strategic, operational, and interpersonal skills demonstrating broad expertise in Loss Prevention management and theft resolution
  • Proficiency in Microsoft Office suite of applications
  • 25% travel

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAp Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

About Nordstrom

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

District Manager – Asset Protection – Boston
Nordstrom
Boston
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District Manager – Asset Protection – Boston
Nordstrom
Boston

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