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Senior UX Design Program Manager
Nordstrom
Remote
Contemporary Fashion, Contemporary Menswear, Department Stores
Full time
Posted 4 weeks ago
Market: WA - Seattle
Industry Segment: Contemporary Fashion, Contemporary Menswear, Department Stores
Category: eCommerce
Seniority: Manager
Job Type: Full time
Remote? Fully Remote

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Nordstrom Experience Design team is a human-centric organization that sits within Nordstrom’s Digital Organization. We use empathy, data, and adaptability to fall in love with the customer or employee problem. We connect people and amplify ideas. We seek simplicity in everything we create for partners and customers. We think big while keeping an eye on the nuanced and iterate as needed. Ultimately, we work to achieve our digital vision: to make digital personal with experiences powered by connection, convenience, and choice.

The customer is our compass, but not our only focus. We support efforts across JWN that improve our employee experiences and retail operations that give Nordstrom the ability to deliver on our brand promise.

Job Summary:

As a Senior Design Program Manager, you’ll combine program/project management experience, strong relationship-building skills and a passion for UX to drive a variety of Experience Design initiatives forward. You’re an experienced cat herder, expert dot connector and savvy UX advocate who can bring the necessary clarity and structure to complex or ambiguous situations. You’ll improve workflows within UX and with our cross-functional partners and help shape the growing Design Operations function at Nordstrom.

Key Responsibilities:

  • Partner with design, content and research leads to evaluate requirements, level of effort and priorities and help determine appropriate structure and cadence for engagements.
  • Manage Experience Design delivery by facilitating kickoffs, sprint milestones, internal and cross-functional design reviews, standups, retrospectives, and handoffs with engineering
  • Act as liaison between UX and Product, Engineering and other cross-functional partners
  • Monitor and communicate status to Experience Design team, stakeholders or leadership. Proactively assess risks and remove roadblocks.
  • Foster collaboration within Experience Design team, help implement rituals, repeatable processes or frameworks to improve teamwork and efficiency
  • Ensure all deliverables are meeting UX and partner expectations, including adherence to established timelines and UX standards
  • Contribute to new and growing Design Ops function by supporting team-wide operational initiatives and sharing best practices and lessons learned from areas you oversee
  • Help shape design program management practice by applying best practices and creating standard ways of working
  • Maintain high-level familiarity with our design system, its process and the constraints thereof

Qualifications:

  • 5+ years of experience as a design/UX program manager, design/UX Producer or other relevant experience.
  • Experience managing complex programs on an in-house design team or related environment.
  • Experience working with designers, content designers, content strategists, researchers and other Ops/Program Management roles on a medium to large UX team.
  • Solid understanding of user-centered design process
  • Ability to facilitate conversations with stakeholders and drive alignment by balancing Ux point of view, business goals and technical constraints.
  • Experience advocating for UX within large cross-functional teams
  • Comfortable in face of ambiguity and excited by the potential of a growing Design Ops team
  • Experience working in an Agile environment and with related software/tools
  • Experience introducing and integrating the role of Design Program Manager to a growing UX organization.

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.

About Nordstrom

At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements.

Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places.

In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com.

Senior UX Design Program Manager
Nordstrom
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Nordstrom

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