Our Senior Operations Manager is responsible for leading teams at our Fc/Dc locations. Reporting to the Building Director/Gm, this position directly manages a team of department managers, focused on efficiency of day-to-day operations, cost reductions, key fulfillment programs affecting the building, and general management of all processing (pick, pack, ship) duties.

This critically important role will enable succession planning within the Fulfillment network. This is a leadership position that requires a combination of focus and flexibility, as well as a willingness to play an active role in the management of our fulfillment center and network. The role requires a highly resourceful individual with strong emotional intelligence, self-motivation, and an understanding of how to drive effectiveness and efficiency at scale.

A day in the life…

• Strategic in nature and may be the functional leader (second to building GM).  This level of management takes a leading, deciding, driving, and integrating approach to managing the organization.
• Supervises Department Managers across Sunday – Thursday shift—responsible for all processing functional areas.
• Assists in the recruiting, training and development of managers and employees
• Drives effective communication across processing areas to ensure building alignment to goals and key initiatives
• Participates as key stakeholder in building level process, capital, or other improvement projects; partners with Seattle/Corporate teams as necessary
• Responsible for achieving defined operational metrics Plans programs to achieve high-level business objectives established by top-level management.
• Achieves expense objectives within assigned area

You own this if you have…

• The ability to demonstrate good judgment when making decisions
• Active listening skills with strong written and verbal communication skills
• Well-developed time management skills with the ability to multi-task
• The ability to promote diversity
• 6+ in a Supply Chain network leadership role (preferred)

We’ve got you covered…

Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

A few more important points…

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.