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Team Manager
Tiffany & Co.
Cleveland
Luxury Watches and Jewelry
Full time
Posted 2 weeks ago
Copied
Market: OH - Cleveland
Industry Segment: Luxury Watches and Jewelry
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

We expect our employees to deliver the Tiffany Experience to each and every client and Tiffany is committed to creating an organization that recognizes and rewards excellence in service of this promise. For us, it is a dream to be associated with a company that is forever aligned with exquisite craftsmanship, timeless design and a dedicated commitment to corporate sustainability.

Responsibilities:

  • The Store Manager will support the Store Director in leading, developing and supporting the sales, operations and security team members to meet and/or exceed sales plans and elevate the Tiffany store experience.
  • S/he will assume oversight for the store when the Director is not present. The manager is a dynamic, attentive and inspiring leader who builds relationships with internal and external clients; someone who could be called a mentor, a coach, and who acts as a Guest Experience Manager, ensuring unsurpassed customer service.
  • S/he manages an efficient back of house and is a collaborative sales leader who models and champions the Tiffany Cultural Values is a collaborative sales leader who models and champions the Tiffany Cultural Values: Create the Dream, Be Bold, Win with Passion, Do the Right Thing, and Be Brilliant Together.

Sales:

  • Deepen the relationship with our clients to achieve sales plan and drive lifetime loyalty and spend.
  • Manage and motivate the team to consistently achieve or exceed monthly, quarterly and annual store sales plan.
  • Drive client development activities among individual team members to cultivate new and existing clients.
  • Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
  • Drive business through key product pillars.

Service:

  • Elevate in store experience consistently delivering memorable moments.
  • Demonstrate passion as a Tiffany brand ambassador during every customer interaction.
  • Demonstrate Client Experience Behaviors identified within the Tei program (Voice of Customer Survey).
  • Execute best practices by optimizing hospitality and store amenities to create unique experiences and take action on Tei performance and client feedback.

Operational Excellence:

  • Ensure exceptional operational support to drive sales and service.
  • Manage efficient back of house and ensure consistency with established operational procedures.
  • Identify and execute efficiencies and best practices.
  • Ensure compliance with all internal control procedures.
  • Partner with Market Operations Manager to reallocate resources to sales and clienteling through supporting key pillars.

Talent:

  • Elevate and hire talent to ensure a winning team and create a best in class service & selling organization.
  • Partner with the Director to develop and execute a Talent Action Plan for each employee.
  • Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
  • Network and recruit to build a pipeline of diverse, multi-lingual, highly skilled talent.

Qualifications:

Required Qualifications:

  • Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of sales results.
  • Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (Pos) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based.

Preferred Qualifications:

  • A college/university degree
  • Graduate gemologist degree or previous Gemological Institute of America (Gia) course work is preferred.

About Tiffany & Co.

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn.

Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality.

The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability, please visit tiffany.com.

Team Manager
Tiffany & Co.
Cleveland
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Tiffany & Co.
Cleveland

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