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Reporting to: Assistant Store Manager, Sales
As an Assistant Manager, Appointment Experience, you will be responsible for maximizing sales productivity at Ssense Montreal. Through our hybrid multi-channel walk-in and walk-in retail models, you’ll train seasoned personal stylists on the culture of customer relations. You will contribute to flawless execution and delivery in line with Ssense Montreal’s promise to its customers, in addition to identifying and resolving issues that may impact the customer experience. You will foster a positive work environment that conveys Ssense brand values and helps achieve both business and financial goals.
Sales performance — 20%
Customer Experience — 20%
Operations — 30%
Leadership — 30 %
SSENSE (pronounced [es-uhns]) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything Else.
SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. Approximately 80% of its audience is between the ages of 18 to 40. It is privately held and has achieved high double digit annual growth and profitability since its inception.