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Manager – Prestige Account Management – Experiential Retail
Fresh
Chicago
Beauty and Fragrance
Full time
Posted 2 weeks ago
Copied
Market: IL - Chicago
Industry Segment: Beauty and Fragrance
Category: Wholesale
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position

Own the end-to-end customer relationship to deploy subchannel-level strategy within existing and new Experiential Retail accounts, including high-end grocery and liquor store chain accounts across the Us to elevate the luxury perception of MhUsA’s brands, generate pull from the consumer & customer, and achieve financial targets.

Profile

Demand Creation & Account Management

  • Deploy subchannel level strategy. Sell in Mh brands/products to each account, selecting relevant activations/programs/tactics for:
    • High-end grocery chains
    • High-end liquor chains

  • Identify opportunities for bespoke programs, deeper brand education, and upsell, bringing in appropriate Mh resources
  • Visit accounts to maintain relationship, monitor performance, and gather consumer insights
  • Consult and provide education & ideas to accounts
  • Entertain & educate key accounts via MhUsA trade advocacy events
  • Maintain on-call communication to ensure expectations met in customer relationship
  • Work hand in hand with distributor sales reps for pricing and fulfillment support
  • Effectively plan and manage budget allocations to accounts to achieve accretive value and Roi, operating within budget parameters (A&P, Ftt, T&E) to deliver target / above target account profit performance

Internal relationship Management

Manage matrixed, collaborative internal relationships with functional leads and counterparts:

  • Close day-to-day collaboration with third-party activators of the market
  • Close collaboration with Sr. Manager – Prestige Account Mgmt -Chicago to translate subchannel strategy to accounts in-market; Sharing regular performance updates
  • Close teaming and relationship-building with Region Marketing
  • Close collaboration with Distributor Management to manage order execution and get distributor feedback on program and account performance
  • Raising high-priority local events that may not align to the subchannel to Sr. Manager – Prestige Account Mgmt, Trade Marketing / Cross-Channel Program Development

Key Metrics/Financial Targets

  • Overall revenue, margin, and growth for assigned accounts
  • Number of 1:1 account engagements (including activations)
  • Execution of agreed-to account program calendar / cons. experiences
  • Customer satisfaction

Job Dimensions

  • Manage collaborative internal relationships with Activation team, Ambassadors, Distributor Management, Program Development, etc.
  • Facilitate alignment and agreement across a variety of internal and external groups with potentially conflicting interests

Additional Information

Education

  • Bachelor’s degree required or relevant professional experience

Professional Experience

  • 5+ years of sales and/or marketing experience, preferably in a luxury environment
  • Extensive wines and spirits experience within the 3-tier system
  • Proficiency in effective management of investment budgets

Capabilities

  • Builds strong relationships and delivers customer-centric solutions
  • Deep and extensive knowledge of MhUsA portfolio relevant for high-end off-premise customer segments
  • Extensive understanding of consumer expectations within the subchannel
  • Ability to apply knowledge of key business issues to effective sales pitches and strategy-setting
  • Well-developed finance and budget management skills
  • Highly effective influencing and partnering skills, strong knowledge of sales techniques
  • Refined communication and presentation skills
  • Excellent analytical ability; effectively interprets and applies syndicated data insights
  • Able to work with all levels of the organization and must be able to adapt to various work styles

About Fresh

In 1991, our founders Lev Glazman and Alina Roytberg saw the need for beauty that was both effective and indulgent. Following their American dream, they opened a small store in Boston devoted to curating natural products from around the world and engaging a community. The original shopkeepers, they created a brand that touches people’s hearts as well as their skin—and quickly developed a cult following.

Today, fresh is a global company headquartered in New York offering a full lifestyle line spanning skincare, lip care, bodycare, and fragrance in 16 countries. But we don’t just aspire to make the best products on the market; we want to be the best beauty brand to work for. Whether developing a breakthrough formula, designing a marketing campaign, or welcoming guests in our shops, you are hand-picked to join us on our journey to make the world more beautiful one heartfelt experience at a time. Because beauty is more than skin deep. And fresh is more than a brand…it’s a feeling.

In 2000, fresh partnered with the world’s leading luxury products group, Moët Hennessy Louis Vuitton (LVMH), gaining invaluable access to expertise, research, technology, professional development opportunities, and world-class benefits. The Group is comprised of a unique portfolio of over 70 prestigious brands including Louis Vuitton, Sephora, Dior, Benefit Cosmetics, Bulgari, and Veuve Clicquot, At fresh, we’ve created a warm, inspiring environment that encourages our teams around the world to dream big, because that’s how we got here. On any given day, you might find us celebrating a fresh family member, testing out new beauty products, or hitting the streets during a trend tour. Curiosity, passion, generosity, and a sky’s the limit spirit are woven into our DNA, stemming from our founders, and those values fuel our search for the extraordinary—in product and people.

Manager – Prestige Account Management – Experiential Retail
Fresh
Chicago
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Manager – Prestige Account Management – Experiential Retail
Fresh
Chicago

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