fbpx
Single Page
Client Relations Supervisor
Chloé
Miami
Luxury Fashion
Full time
Posted 2 weeks ago
Copied
Market: FL - Miami
Industry Segment: Luxury Fashion
Category: Customer Service
Seniority: Supervisor
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

The Client Relations Supervisor is responsible for driving retail sales as well as partnering with the Boutique Director to create a strong client ling culture and drive client growth within its home boutique. This role supports the planning and execution of client initiatives for each customer before, during and after service activities. The Client Relations Supervisor closely collaborates with the regional retail team to ensure Crm, Client Development and Special Events activities are executed according to the direction given by management and ensure proper follow-up is conducted by each stylist with their clients.

Main Tasks And Responsibilities

  • Sales
    • Achieve Individual Sales Goal by using appropriate sales techniques:
    • Reach monthly, weekly and annual store targets with the team.
    • Increase average basket in quantity and value (Upt, Avt).
    • Develop cross-selling.
    • Leverage product knowledge.
    • Identify potential partnership with external organization to drive additional sales.

  • Crm mentorship program
    • Provide on-boarding trainings for new hires covering utilization of the Chloe Client ling App, Data Capture and Client Segmentation as well as the omnichannel tools available to them (Hero, Click & Collect, Click from Store, Buy online return in store, Reserve online buy in store).
    • Support Stylists who are experiencing difficulties in following areas by sharing best practices and building action plans: outreach-to-appointment conversion, data collection, client segmentation growth, Upt, Avt.
    • Ensure each stylist use Clientele on a daily basis and complete 100% of tasks assigned to them.

  • Special events support
    • Assist with the planning of special retail events with a strong focus on Roi.

  • Client segmentation progression, client retention and client reactivation
    • Top Clients:
      • Ensure personalized actions are taken to maintain strong personal relationships with each top client and increase business generated by these segments according to target given by management.

    • Loyal Clients:
      • Reach-out to all contactable intermediate segments’ clients about key brand messages and product launch and increase business generated by these segments according to target given by management.

    • New Clients:
      • Ensure properly, timely and meaningful follow-up of all new clients.
      • All stylists to outreach to achieve repeat sales from new clients according to target given by management.

    • Sleepers:
      • Ensure actions are taken to reactivate “hot inactive” clients according to target given by management.

About Chloé

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering. For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences.

Our founder’s forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women. Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

Client Relations Supervisor
Chloé
Miami
Apply with the resume on file?
See Your Resume On File
Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
Save Resume for future use?
Will overwrite existing
Current or Most Recent Company*
Current or Most Recent Title*
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-3 sentences suggested, 150 words max.
Save summary for future use?
Will overwrite exsting
Compensation Expectations
Optional, but suggested
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Client Relations Supervisor
Chloé
Miami

Apply as Guest

If you already have an account, please login first

Click "Choose Files" to attach your MS Word or PDF Resume*
Maximum file size: 2 MB
First Name*
Last Name*
Email*
Confirm Email*
Phone*
Current or Most Recent Company*
Current or Most Recent Title*
Required Application Questions
From the employer
Question 1 From Employer:
Question 2 From Employer:
Question 3 From Employer:
Optional Info (but suggested)
Candidate Summary
Pitch yourself to the employer with a brief snapshot of your qualifications. 2-4 sentences suggested, 250 words max.
Compensation Expectations
Optional, but suggested
Please allow a few seconds for your application to submit