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This full-time Learning & Knowledge Manager will be at the center of supporting Saks and our number one priority of ensuring our clients receive an excellent customer experience with every interaction they have with us. The team member in this position will need to be able to think outside the box while being positive, energetic and well organized to drive the development of our training programs for associates assisting clients in a dynamic, growing and changing contact center environment. They will also lead the strategy on how to contemporize our knowledge management to evolve every aspect of learning and development at Saks to be deeply engaging, relevant and accessible.
The person in this role will need to possess mastery with learning science theories of the design and development of internal learning initiatives and recognition programs. They will lead the design for delivery of these initiatives via instructor led, interactive video or other technologies for on-the-job training for Saks Contact Center Agents. These modalities include expertise in eLearning, animations, and virtual learning. This role oversees all internal learning and development at Saks, including infrastructure, curriculum design, program delivery and reporting of key metrics of success. The Learning & Knowledge Manager will use learning and instructional theory to develop and analyze learning needs and goals for the entire Contact Center team. They will audit and provide recommendations to improve knowledge management. The Learning Manager will collaborate with team members to support and prioritize our learning and development roadmap focused on customers, continuous onboarding and offboarding improvement, and first-contact resolution. You will be offered an amazing opportunity of being part of a team tasked with enhancing the legacy style and service that has made Saks the number one luxury retailer.
Educational and Professional Requirements:
Your Life and Career at Saks:
Thank you for your interest with Saks. We look forward to reviewing your application.
Saks provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Saks complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Saks welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.
Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Saks Fifth Avenue first opened its doors in 1924, taking up a full city block on one of the world’s most prestigious shopping streets. Since then, Saks has changed the luxury retail game and become an icon of style and innovation—from world-famous window displays and impactful in-store art exhibitions to unforgettable, curated designer collections and a seamless online shopping experience.
The Saks team is at the cutting edge of high-end fashion, bringing the new luxury experience to customers far and wide. At the core of the Saks culture is a commitment to people—whether it’s surprising and delighting shoppers, supporting the growth of every team member or using the Saks platform to create change and champion causes.