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Beauty Client Development Manager
Saks Fifth Avenue
Toronto
Beauty and Fragrance
Full time
Posted 2 weeks ago
Copied
Market: ON - Toronto
Industry Segment: Beauty and Fragrance
Category: Client Development
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

What This Position is All About

Under the direction of the General Manager or Assistant General Manager of Merchandising, the Manager, Beauty – Client Development is responsible for driving sales by developing the selling and clienteling skills and behaviors of a team of beauty Advisors, creating a high performance team and consistently coaching for optimal sales results. The Manager, Beauty – Client Development must maintain high visibility on the selling floor to coach and develop their associates’ ability to drive sales by connecting with customers and building sustainable client relationships through exceptional service and regular outreach. Fundamental to the role of Manager, Beauty – Client Development is the responsibility for onboarding, training, ongoing education, and performance management of the selling team, providing product knowledge training, event information, policy and procedure updates, and targeted selling and clienteling coaching. Teamwork must be fostered and performance issues must be managed effectively, counseling out poor performers while proactively recruiting to fill open positions.

Who Are You:

  • Ability to work in a fast paced environment where no one day is the same
  • Able to organize an build structural processes
  • Inspire others thought thoughtful leadership
  • Able to strategically come up with solutions based on research and critical thinking
  • Drives positive outcomes through objectives and measures & monitors progress & results successfully.
  • Constantly looking for ways to improve the way things are done & comfortable with change and challenging conventions.

You Also Have:

  • 4 year degree preferred.
  • Proficiency in utilizing available technology, Word, Excel etc is required. Must be flexible in scheduling as the business needs require evening weekend and holiday schedules.
  • 3+ years of management experience with comparable volume or a proven track record of success managing a selling workforce and achieving result

As The Beauty – Client Development Manager, you will:

  • Client Development
    • Manager, Beauty – Client Development works closely with each Beauty Advisor to ensure they successfully:
      • Establish deep relationships with clients and drive repeat business to achieve sales goals and event goals.
      • Consistently deliver memorable shopping experiences to all clients; plan client appointments to maximize results.
      • Maximize every appointment with a client to address their fashion needs and those of the client’s network.
      • Inform clients of in-store events to enhance their experience of Saks and increase engagement.
      • Diagnose client spend and identify opportunities to increase engagement and wallet share.
      • Increase new client acquisition by leveraging various marketing tools such as ccA+, social media platforms, referrals and networking.

  • Business Development Through Technology
    • Manager, Beauty – Client Development coaches their beauty Advisor to use technology & data to drive their business and develop a growth mindset of:
      • Building their personal brand as a fashion authority through proactive marketing and outreach.
      • Strategically leveraging social media platform to promote themselves as a fashion influencer and broaden connections beyond client base.
      • Using multiple channels of technology to strengthen existing relationships and drive new client acquisition.
      • Using ccA+ clienteling tool to stay connected with the client and make targeted recommends based on shopping history and preferences.
      • Using technology to deliver 24/7 service.
      • Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.

  • Customer Experience
    • Manager, Beauty – Client Development coaches their beauty Advisor to use technology & data to drive their business and develop a growth mindset of:
      • Building their personal brand as a fashion authority through proactive marketing and outreach.
      • Strategically leveraging social media platform to promote themselves as a fashion influencer and broaden connections beyond client base.
      • Using multiple channels of technology to strengthen existing relationships and drive new client acquisition.
      • Using ccA+ clienteling tool to stay connected with the client and make targeted recommends based on shopping history and preferences.
      • Using technology to deliver 24/7 service.
      • Taking initiative to stay informed on new merchandise deliveries in the store to maximize selling potential.

  • Selling Floor Operations 
    • Is a management leader on the floor to help resolve client issues and support the general running of the selling floor.
    • Provides a comfortable and welcoming shopping environment for the client by ensuring the ongoing maintenance of the selling floor, fitting rooms and customer areas, filling in merchandise and recovering the floor as needed.

Your Life and Career at Sfa:

  • Be part of a world-class team; work with an adventurous spirit; think and act like an owner- operator!
  • Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate.
  • A culture that promotes a healthy, fulfilling work/life balance
  • Benefits package for all eligible full-time employees (including medical, vision and dental).
  • An amazing employee discount

About Saks Fifth Avenue

Saks Fifth Avenue first opened its doors in 1924, taking up a full city block on one of the world’s most prestigious shopping streets. Since then, Saks has changed the luxury retail game and become an icon of style and innovation—from world-famous window displays and impactful in-store art exhibitions to unforgettable, curated designer collections and a seamless online shopping experience.

The Saks team is at the cutting edge of high-end fashion, bringing the new luxury experience to customers far and wide. At the core of the Saks culture is a commitment to people—whether it’s surprising and delighting shoppers, supporting the growth of every team member or using the Saks platform to create change and champion causes.

Beauty Client Development Manager
Saks Fifth Avenue Stores
Toronto
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Beauty Client Development Manager
Saks Fifth Avenue Stores
Toronto

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