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Store Manager – Lenox
Fendi
Atlanta
Luxury Fashion, Luxury Menswear
Full time
Posted 1 week ago
Copied
Market: GA - Atlanta
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Overview

The Store Manager is the owner of the business, a Fendi Ambassador, accountable for overall store performance. The managing of the store, employees, merchandise and to achieve store targets to build a positive experience for the internal and external client. They are responsible for leading the store team, ensuring succession plans and internal growth for all team members.

Responsibilities

Business Development and Performance Management:

  • Drive and increase sales performance for overall business.
  • Analyze the business, propose, and implement action plans to improve results, generate sales for each product category crafting new clients and reactivating former ones.
  • Develop a sales strategy, working cross-functionally with corporate partners.
  • Market authority, identifying new opportunities to attract and retain clients.
  • Develop and deliver events and incentives to grow the business.
  • Work closely with the merchandising team to ensure that appropriate stock and assortment levels are met.
  • Be present on the sales floor, continuously empower sales staff to meet assigned sales through an authentic client experience.
  • Collaborate with the Retail Events team for the organization of local events.

Client Management:

  • Lead customer service quality, to meet customer expectations by offering excellent customer service standards and mentoring the team.
  • Develop dedicated Fendi customers, implement appropriate CRM tools and maintain customer database.
  • Act as brand ambassador to strengthen/form relationships with VIP clientele/prospect customers.
  • Improve Mystery Shop Results with action plans.
  • Cultivate a strong private appointment culture.

Administrative & Operations Management:

  • Ensure alignment and partnership between front of house and back of house.
  • Complete all vital administrative paperwork in a timely manner including crafting staff work schedules and ensure appropriate store coverage.
  • Control vital actions to optimally control costs and ensure efficient operation in store.
  • Review and submit sales and operational reports to management in adherence to company’s critical metrics and policies.
  • Ensure maintenance of cycle counts, inventory accuracy and shrink requirements.
  • Full Profit and Loss responsibility for the store, with particular attention given to controllable expenses, sales plan, and inventory management.
  • Ensure team follows all company policies and procedures
  • Lead the team with health and safety protocol and processes

Visual Merchandising:

  • Maintain merchandising standards.
  • Know the best sellers and have them on display all the time.

Team Management:

  • Build an encouraging and positive environment to develop and empower staff through goal setting, performance monitoring, monthly catch up meetings and storewide meetings to mentor and deliver timely feedback.
  • Ensure all Top Store initiatives are rolled out, updated, and understood by the team.
  • Attract and recruit the best talent available in the market through networking and scouting.
  • Implement company policies while adhering to accurate procedure regarding disciplinary action.
  • Proactively assess performance and growth potential of individual staff members to build a strong team benchmark and promote career paths.
  • Identify individual and team training needs.

Additional Information

Qualifications

  • Minimum 5 years’ related experience, luxury retail preferred.
  • Strong drive for results; goal oriented.
  • Excellent social skills: the ability to communicate optimally both verbally and in writing.
  • Ability to use POS system and its inventory management functions.
  • RTW experience preferred.
  • Foreign language skills are a plus.
  • Ability to work in a collaborative team environment.
  • Ability to lift boxes/weight up to 10 lbs.
  • Organizational and strong digital literacy required.
  • Must have flexible schedule: some nights, weekends, and holidays.

About Fendi
The house of FENDI was established by Adele and Edoardo Fendi in Rome in 1925. The opening of the first FENDI boutique – a handbag shop and fur workshop followed. Soon winning international acclaim, FENDI emerged as a brand renowned for its elegance, craftsmanship, innovation and style. The collaboration with the late Karl

Lagerfeld began back in 1965 and lasted 54 years, in 1992 Silvia Venturini Fendi seconded him in the Artistic Direction. In 1994 she is given responsibility of Leather Goods Accessories and then the direction of the Menswear line. In 2000 the LVMH Group acquires FENDI becoming in 2001 its majority shareholder.

In September 2020 Kim Jones is appointed Artistic Director of Couture and Womenswear, while Delfina Delettrez Fendi, fourth generation of the Fendi family, joins the Maison as Artistic Director of Jewelry.

Today FENDI is synonymous with quality, tradition, experimentation and creativity. www.fendi.com @fendi

Store Manager – Lenox
Fendi
Atlanta
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Store Manager – Lenox
Fendi
Atlanta

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