The Chloé Boutique Director is the first Ambassador of the maison, in charge of welcoming every guest into the Chloe family.

A leader to his/her team, the Chloé Boutique Director is the owner of their business.

The Chloe Boutique Director Is:

1. A Client Champion

• Leads the team to initiate and develop long-term relationships with clients
• Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
• Coordinates contact campaigns and supervises use of all CRM tools
• Supervises client database, and in particular knows Vic Clients of the boutique
• Proactively proposes activities to meet/exceed clients’ expectations

2. An OMNI Channel Business Owner

• leads by example and supervises sales on the floor to improve business performance and customer service
• Ensures full engagement of the team with omnichannel services offered by the maison
• Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
• Sets up and monitors retail targets for boutique and per stylists
• Actively participates in commercial activities and proactively proposes new ideas to improve business
• Aware of local trading environment and competitors ‘activities

3. A Team Leader

• organizes energizing team Briefings and ensures consistently high level of motivation
• Performs individual monthly and yearly performance assessment with all team members
• Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
• Leads all Recruitment and induction of team and ensures successful coordination with HR department
• Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entreneurship, togetherness, excellence, creativity, and positive impact
• An active member of Boutique Directors’ community: share best practices, asks, and provides support
• Able to work open availability including nights, weekends, and holidays

4. An Operations Excellence Supervisor

• Supervises impeccable Boutique environment and teams grooming
• Proactively liases with operations or Retail Management team for repairs or to suggest improvements in operations, processes, or more globally in boutique environment
• Ensures implementation of all guidelines related to boutique, back of house management, and sustainability
• Manages payroll, expenses and stock management
• Oversees compliance of established Richemont policies and standards
• Ability to lift at least 20lbs as needed