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Boutique Director
Chloé
Costa Mesa
Luxury Fashion
Full time
Posted 2 weeks ago
Copied
Market: CA - Los Angeles
Industry Segment: Luxury Fashion
Category: Retail Store Management
Seniority: Manager
Job Type: Full time

Marketplace Role

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Job Description

The Chloé Boutique Director is the first Ambassador of the maison, in charge of welcoming every guest into the Chloe family.

A leader to his/her team, the Chloé Boutique Director is the owner of their business.

The Chloe Boutique Director Is:

1. A Client Champion

  • Leads the team to initiate and develop long-term relationships with clients
  • Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them
  • Coordinates contact campaigns and supervises use of all CRM tools
  • Supervises client database, and in particular knows Vic Clients of the boutique
  • Proactively proposes activities to meet/exceed clients’ expectations

2. An OMNI Channel Business Owner

  • leads by example and supervises sales on the floor to improve business performance and customer service
  • Ensures full engagement of the team with omnichannel services offered by the maison
  • Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis
  • Sets up and monitors retail targets for boutique and per stylists
  • Actively participates in commercial activities and proactively proposes new ideas to improve business
  • Aware of local trading environment and competitors ‘activities

3. A Team Leader

  • organizes energizing team Briefings and ensures consistently high level of motivation
  • Performs individual monthly and yearly performance assessment with all team members
  • Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up
  • Leads all Recruitment and induction of team and ensures successful coordination with HR department
  • Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entreneurship, togetherness, excellence, creativity, and positive impact
  • An active member of Boutique Directors’ community: share best practices, asks, and provides support
  • Able to work open availability including nights, weekends, and holidays

4. An Operations Excellence Supervisor

  • Supervises impeccable Boutique environment and teams grooming
  • Proactively liases with operations or Retail Management team for repairs or to suggest improvements in operations, processes, or more globally in boutique environment
  • Ensures implementation of all guidelines related to boutique, back of house management, and sustainability
  • Manages payroll, expenses and stock management
  • Oversees compliance of established Richemont policies and standards
  • Ability to lift at least 20lbs as needed

About Chloé

The Maison Chloé was founded in 1952 by Gaby Aghion, an Egyptian-born Parisienne who wanted to liberate women’s bodies from the stiffly formal fashion of the time through a luxury ready-to-wear offering. For almost 70 years, Chloé has been inspiring femininity by designing fashion collections and accessories, crafting stories and sharing experiences.

Our founder’s forward-looking vision of femininity continues to inspire our long-term commitment to support the advancement of women. Women moving forward. For a fairer future. This is our purpose guiding all we do. Today, our ultimate goal is to create beautiful products with meaningful impact for people and for the planet.

Boutique Director
Chloé
Costa Mesa
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Boutique Director
Chloé
Costa Mesa

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