Job Description

Role Mission

The Market Director plays a key leadership role within the Retail Management team. They are responsible for continuously challenging respective stores in delivering exceptional results and providing the highest standard of customer service, always thriving for excellence. The Market Director is responsible for defining and executing strategic action plans to ensure a strong control of Kpi’s and Clienteling activities. The Market Director must identify key talent; being able to create and implement development plans, drive a strong induction and maintain a strong presence within the market, with extraordinary passion for networking and being a Brand Ambassador.

Key Accountabilities

Leadership/Management

• Drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitably;
• Drive the implementation of company strategies by motivating and supporting the store management teams;
• Conduct store visits on a consistent basis and evaluate stores in the following key areas – management of team, merchandise, Kpis, Foh/Boh standards, processes, staff proficiency, business strategy and business tools; Develop store and process enhancements as needed;
• Follow very closely all Kpis as regard to productivity, Client Kpis, cost control and inventory control (shrinkage) and develop measurable action plans to sustain growth.

Strategic Planning and Execution

• Analyze sale/business to identify trends and opportunities and develop strategic action plans;
• Actively search and understand market competition with focus on gaining market share;
• Demonstrate effective managerial competencies: team building, collaboration, lead change initiatives;
• Periodic comprehensive reporting to management with strategic content;
• Crm – Customer Relationship Management:
  • Review, approve and ensure that stores are on track with established Crm rollouts; Guide the managers towards a Roi through achieving targets in Crm actions as well as tier-growth strategies; Ensure store teams are executing their established Crm plans; Support the stores and establish accountability while ensuring that the Crm tier plan and Clienteling activity plan achieve the target results;
  • Partner with Relational Marketing department to ensure stores are on track with top line growth and analyze key areas; Monitor by door the key Clienteling metrics and ensure that stores are achieving desired benchmarks;

• Support the creation of the budget and forecast sales and expense plan by store through close collaboration with Stores Managers, Finance, Business Planning;
• Promote brand awareness, establish market/store presence, and capture competitive market share; Establish a baseline by market for optimal growth.

Performance and Talent Management

• Continuously monitor Store Management teams and provide constructive feedback, as needed;
• Partner with Human Resource Manager on complex employee relations issues and escalate, as needed;
• Oversee the annual performance review process and salary planning process for respective stores;
• Identify and create action plans and build development plans for all retail employees;
• Attract, recruit, and retain a high performing team; Build a talent pipeline through networking and competitive shopping;
• Ensure a consistent and branded onboarding experience for new hires;
• Collaborate with the training department on new product and service trainings.

Key Requirements

• Experience of at least 6 years in store management, with experience in a district role;
• A track record in developing and achieving Clienteling activity both in store and outside stores;
• Operates with a high degree of ethics and integrity;
• Strong business acumen, highly analytical, able to present and drive one idea;
• Experience in collaborating with multiple teams – Human Resources, Store Operations, Loss Prevention, Merchandising, Legal department, etc;
• Great verbal and written communication skills; excellent presentation skills;
• Very proficient in Excel and PowerPoint;
• Strategic and focused on the end results;
• Decisive and collaborates with a team to develop strategies;
• Flexible, adaptable, reliable and able to work well under pressure;
• Extremely well organized and structured – excellent project management skills;
• Able to quickly assess and anticipate needs and provide highest quality of service.

** Leased:

• Experience managing business to business relationships;
• Experience with Lease or Contract negotiations;
• Experience with utilizing an Omni Channel approach in analyzing the business;.

Key Behaviors

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance, and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing, and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

Work authorization

• Qualified candidates must have the proper work authorization to work in the United States