Job Purpose:

The Boutique Director shall have supervisory responsibility for one of the Christian Dior Flagship Boutiques and ensure its position on the market, managing all aspects of a store business :

Tasks and Responsibilities

Commercial Performance and Team Management :

• Responsible for achievement of annual sales goals
• Ability to effectively manage a sales force to achieve sales goals
• Provide and inspire outstanding service to our customers.
• Oversee assigning of monthly sales goals to associates
• Review status of sales associates’ clientele development, including review of client books
• Oversee preparation of merchandise placement and displays.
• Develop Product knowledge for the New Hires in coordination with Buyers and Hr Team for Induction
• Ensure and develop the Visual Merchandising in line with Image, Add Campaigns, Stocks (Business) and the local market.
• Conduct regular management meetings to review performance, operations, and employee relations issues, and to discuss strategy with management team
• Oversee the process of staffing and scheduling of associates, and ensure compliance with payroll budgets.
• Partner with Hr to oversee recruitment and hiring of store staff.
• Conduct orientation, train, coach, and manage all employees in execution of daily tasks and to maximize sales including completion of all reviews and performance assessment procedures.

Clientele Service and Development:

• Coordinate and actively participate in in-store promotions which include seasonal sales, trunk shows, contests, and all involved tasks.
• Develop Customer database through optimizing Capture Rate for each sale.
• Enhance customer Sales service
• Organize and coordinate events with Corporate Office to increase traffic in the Store
• Train the Team on After-sale to develop their own database

Product and Stock Management :

• Provide accurate report, feedback and recommendations to the Buying Team
• Coordinate seasonal Product Trainings and Product Launches
• Meet Target Stocks rotations and sell-through
• Optimize the organization of the stocks
• Allocate the stocks according to needs
• Minimize stock losses

Profile

Process Management :

• Adhere to and oversee compliance of established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, sales and record-keeping procedures, and overall maintenance of the store.
• Conduct regular inventory cycle counts and track conversion rates as directed.
• Review operational reports and records to ensure adherence to Company policies and procedures, monitor store profitability, and manage payroll budgets.
• Review paperwork pertaining to receiving, transfers, Mos/damages, returns-to-vendor (Rtv’s), and charge-backs to Corporate Office in order to ensure accuracy of inventory.
• Ensure that adequate security exists and that physical facilities comply with safety codes and ordinances.
• Conduct Quarterly Emergency Procedures meeting with entire staff, and provide management team and Hr Department with updated emergency contact list as needed.
• Lock and secure the store, and oversee compliance with all security procedures.
• Manage payroll, commercial expenses, and headcount to stay within budgeted parameters .
• Ensure that proper channels of communication exist between the store and Corporate Office.
• Help solve problems that affect the store’s service, efficiency, and productivity.

Additional Information

• Any other tasks as assigned from time to time.

Skills and Competencies:

Organization

Ability to:

• understand and apply all company policies and procedures
• understand and apply all Human Resources Directives relating to progressive discipline, investigations, and documentation.
• operate all equipment necessary to perform the job

Management

Ability to:

• develop, motivate, and train management team, build relationships, utilize skills of workforce most appropriately
• recruit according to Dior standards
• effectively delegate tasks and follow-up with field managers
• maintain a fair, consistent set of standards as they apply to work force
• adjust priorities and manage time wisely in a fast-paced environment
• maintain records and documentation pertaining to work force
• communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to all employees
• Strong interpersonal, communication, organization and follow-through skills

Retail Knowledge

Ability to:

• Strong knowledge of the luxury industry with Luxury sensitivity consistent with Dior standards.
• 10+ years of retail store management, preferably in a luxury product setting.
• understand and analyze financial details of retail business
• handle multi-million dollar sales volume
• work a full-time schedule including nights, weekends, and holidays
• be a Brand Ambassador
• for frequent travel
• Sense of initiative and commercial creativity with fashion sensitivity
• Perseverance and determination

Customer orientation

• Ability to provide outstanding customer service in line with Dior expectations

Enthusiasm

• Pride of belonging, passion for the product