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CRM – Loyalty Manager
Christian Dior
New York
Luxury Fashion, Luxury Menswear
Full time
Posted 2 weeks ago
Copied
Market: NY - New York
Industry Segment: Luxury Fashion, Luxury Menswear
Category: Digital Marketing
Seniority: Manager
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Position Overview

The Crm – Loyalty Manager is responsible for developing, scaling, and maintaining Perfumes Christian Dior Loyalty Program (My Dior Beauty Program). Provide leadership and expertise to execute strategies that drive member growth and customer centricity business strategy and goals. The ideal candidate will be a strategic, innovative, collaborate leader who is customer centric and results oriented. They must have strong analytical, communication skills and be adept at problem solving quickly and creatively.

Principal Duties and Responsibilities:

  • Develop Perfumes Christian Dior loyalty Program to be best in class in top luxury market, contributing to strong brand engagement
  • Responsible for owning a strategic, customer insights driven loyalty function for the North America markets
  • Maintain Loyalty program operations including P&L overview, spend and Roi on offers/rewards, brand engagement activities, Vvic events, marketing initiatives, and more
  • Lead strategic customer activations to support commercial activities and drive high-quality customer acquisition, long-term member development, Cltv growth and retention
  • Support implementation of new features, functionalities within the loyalty program, continuous improvement of loyalty efforts, and be able to train program knowledge with key partners
  • Analyze and Share learnings from Loyalty customer behavior (membership engagement, customer retention, purchasing tendencies, member satisfaction, etc.) with cross-functional teams, senior leadership and Hq partners
  • Partner with Crm team to develop, implement and scale a One-to-One and One-to-Few Strategy

Main Goals/Kpis:

    • Member Growth: Drive Member development from paid and owned channel touchpoints and monitor customer lifecycle journey within the program
    • Member Sales: Track Member Performance through Rmf models, purchasing tendencies, and combined marketing activations and commercial planning
    • Business Penetration: Drive member penetration in e-commerce business by promoting program rewarding mechanism and creating signup opportunities for guest customers
    • Top Client Retention: Partner with Hq, Pr, Crm team to activate top clients by hosting physical/virtual events, premium client experiences, and special benefits
    • Reporting: Provide regular Kpi updates and recaps to Senior Leadership locally and centrally

  • Supervision Received

Sr. Manager, Crm & Loyalty

Profile

  • Entrepreneurial spirit and desire to develop and improve Parfums Christian Dior Loyalty Program
  • Minimum 5+ years of professional experience in marketing within a consumer driven industry and/or loyalty Crm marketing. Hands-on experience in developing and managing loyalty programs is a plus
  • Exceptional communication and presentation skills; adept at translating data into insights that can be shared across organization, including upper-level management
  • Able to critically evaluate complex business issues to develop customer-centric solutions
  • Strong knowledge and understanding of Crm principles and omni-channel customer experience
  • Strong numerical knowledge and analytical reasoning to demonstrate performance and track results
  • Strong project management skills including ability to prioritize, stay organized, take the initiative and work in a multitude of ongoing projects at the same time while meeting tight deadlines
  • Advanced presentation skill and proficient in Microsoft Office suite
  • Web Analytics (Ga360) / Sql / Sas / Dba experiences is a plus

About Christian Dior

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. His visionary spirit never ceased to make Clients all over the world feel more beautiful, an inspiration for his successors to this day.

Christian Dior Couture, the House of Dreams, is recognized for its French heritage & vibrant culture sublimating its unique Savoir-faire and Creativity through empowering “metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Rich in exceptional heritage, with a community of more than 8.000 talents, our House embodies Christian Dior’s “House of Talents” today more than ever.

CRM – Loyalty Manager
Christian Dior
New York
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CRM – Loyalty Manager
Christian Dior
New York

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