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Lead Retail Performance & Store Operations
Neiman Marcus
Atlanta
Department Stores
Full time
Posted 4 weeks ago
Copied
Market: GA - Atlanta
Industry Segment: Department Stores
Category: Operations
Seniority: Associate
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Responsibilities & Duties

  • Executes and provides prioritization of tasks for daily store operations and support functions:
    • Inbound merchandise / supply receiving
    • Outbound merchandise movement
    • Inventory control
    • Supports online sales activity via accurate and timely order fulfillment
    • Supports merchandise price changes

  • Communicates with appropriate division regarding shipment delays and errors
  • Works closely with Store Management and Associates to fulfill customer orders and transfers in a timely manner
  • Supports the onboarding process for new Associates and delivers technical training in areas of expertise
  • Objectively assesses Associate performance and provides upward feedback to management to address development opportunities
  • Fosters a positive work environment by delivering recognition
  • Fields calls from customer service on order changes including address changes, cancellations, and customer issues
  • Serves as a liaison between the online fulfillment center and store operations
  • Follows all safety procedures on the dock and in all other work areas

Qualifications

  • 1-3 years of relevant experience, luxury retail fashion experience preferred
  • High School Diploma, 4-year degree preferred
  • Excellent oral and written communication skills
  • Strong attention to detail
  • Motivated and results driven
  • “Win together” mentality
  • Ability to work autonomously
  • Excellent customer service skills
  • Ability to perform basic math computations
  • Basic proficiency with Ms Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 35 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for People

  • Works well with others, listens effectively, adapts to various working styles, and shares necessary information
  • Promotes and provides a collaborative environment for Associates
  • Supports coworkers in learning and developing job-related skills
  • Partners with People Managers to offer observations on performance of coworkers and identify opportunities for growth
  • Takes ownership of internal and external customer problems and resolves them quickly

Passion for Business

  • Applies knowledge of internal and external customers and / or market to develop business
  • Prioritizes tasks and uses effective time management practices to meet established team deadlines
  • Understands how team’s work contributes to general department and company goals
  • Contributes to and partners with coworkers on accurate and organized completion of work
  • Supports coordination of team tasks and activities as needed
  • Models perseverance and resilience in a fast-paced, changing environment

Passion for Personal Growth

  • Continuously builds skills and knowledge through training, coaching, and career experiences
  • Demonstrates a working knowledge and appreciation of the Nmg business and the fashion industry
  • Conveys energy and enthusiasm for Nmg and personal work
  • Adapts personal approach in response to diverse situations and people
  • Responds to unexpected changes in work environment with creativity and resilience
  • Establishes and upholds high personal standards for individual work and environment
  • Maintains a customer-centric mentality versus a solely store-centric one

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Lead Retail Performance & Store Operations
Neiman Marcus
Atlanta
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Lead Retail Performance & Store Operations
Neiman Marcus
Atlanta

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