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Senior Product Manager, Omni Promotions
Neiman Marcus
Irving
Department Stores
Full time
Posted 1 month ago
Copied
Market: IL - Chicago
Industry Segment: Department Stores
Category: Production and Product Development
Seniority: Manager
Job Type: Full time

Marketplace Role

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Job Description

Position Overview

The Neiman Marcus Omni-channel Product Management Team is looking for a skilled Senior Product Manager who is passionate about advocating for the customer, has excellent product instincts, a passion for creating great experiences, a data-centric mindset, agile thinking, and the willingness to challenge the status quo.

The Senior Product Manager will be responsible for supporting the Omni-Promotions strategy for the Neiman Marcus Group and its digital and technology roadmap. In this role, you will partner with key business stakeholders to develop a strategy for personalized offers that will increase customer engagement, loyalty, and customer lifetime value. The role will help deliver a platform/capability for public and private, personalized promotions/offers that are timely, relevant, and contextual.

You will be successful by cultivating strong relationships with Technology and Delivery Leads to act as a leadership team for your product portfolio, while leading product-design teams and your engineering counterparts in problem-solving.

Primary Responsibilities

  • Partners with senior leaders on program level strategy development and execution
  • Build and manage Omni-Promotions roadmap, key objectives, Roi, feature/function definition, experience design and KPIs
  • Contributes to successful continuous delivery of product roadmaps, within budget, schedule, and quality requirements
  • Manage a cross-functional process for prioritizing, delivering and launching major product releases
  • Lead product optimization post-launch, incorporating analytics, customer feedback, and market opportunities to (re)prioritize the roadmap
  • Supervise and direct Product Managers and Associate Product Managers for a defined product portfolio including individual performance management as well as management of business results.
  • Build cross-functional relationships with key stakeholders critical to the delivery of the product portfolio Prioritize portfolio investment to maximize benefit/return to customers/company based on NMG strategy.
  • Manage vendor partners to help solve customer and business problems and collaborate to drive for new innovations in products and services that best meet business needs and strategy
  • Educates and evangelizes best practices throughout organization to build awareness for impact to business and ensure alignment for cross-team initiatives
  • Maintains market awareness of industry trends and competitive landscape to help identify necessary updates and new opportunities

Skills And Experience

  • Strong experience with Agile frameworks and deployment methodologies in a customer-facing production environment
  • Strong organizational skills, able to work under deadlines in a changing environment, and ability to manage and prioritize multiple projects simultaneously
  • Passion for working in a fast-paced agile digital environment is a must! Ability to multi-task, working independently and to collaborate with cross functional teams
  • Proven ability to prioritize, communicate clearly, a consistent track record of delivery, and an obsession about the customer experience
  • Familiarity with web analytics tools (preferably Adobe Analytics) and experience using data to make decisions
  • Experience in eCommerce and Omni-Channel delivery, specializing in enterprise promotions strategy and/or platform integration a plus
  • Experience with Atlassian suite of tools (Jira/Confluence/Structure)

Key Competencies

  • Strong strategic, creative thinking and decision-making skills
  • Outstanding written and verbal communication skills with the ability to work up, down and across organizational levels.

Education & Training

  • 7+ years of Product Management experience, Focused on eCommerce or digital capabilities
  • Bachelor’s or Master’s degree in business, IT, Computer Science, or other related field

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Senior Product Manager, Omni Promotions
Neiman Marcus
Irving
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Senior Product Manager, Omni Promotions
Neiman Marcus
Irving

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