Responsibilities and Duties:

• Focus on strategy and improving the search experience, by reducing friction for customers.
• Provide relevant results to customers based on the search term. Using third-party tool, execute algorithm tweaks to ensure the most relevant products are prioritized within the results.
• Uncover customer intent and reveal data about customers interests. Share out with the appropriate cross-functional teams.
• Partner with site merchandising and category management to understand the key business drivers based on seasonality, receipts and brand penetration. Collaborate with product management on search and browse enhancements to improve the customer experience (search typeahead, filter Ux, etc.).
• Identify new data points that should be considered as results are populated on the search results and browse category pages to increase click-thru rate, conversion rate and demand.
• Subject matter expert for the design and implementation of personalized browse, search and recommendations.
• Increase add to bag and conversion rate by improving product recommendations on all touchpoints throughout the ecommerce experience.
• Partner with cross functional teams to improve ecommerce product recommendations and expand customer reviews throughout the site.
• Analyze and report on search, browse and reccs on ecommerce Kpi’s and performance.
• Create a positive and collaborative work environment with cross-functional partners to allow for alignment and execution of strategies to exceed goals.
• Manage and develop specialists to ensure team members are engaged, performing at the highest level and are given the opportunity for professional growth and development.

Qualifications

• Bachelor’s degree.
• Minimum of 3+ years of relevant retail ecommerce experience. Proven experience successfully driving Search and Browse strategies is preferred.
• Skilled in defining the right metrics to measure how your actions are impacting customers and the business.
• Strong analytical skills with hands-on experience using data analytics tools. Adobe Analytics experience preferred. Advanced Excel and Microsoft Office skills required.
• Technically savvy. Familiar with Machine Learning concepts, Search fundamentals, approaches to personalization.
• Strong experience in large scale enterprise organizations. Luxury retail preferred.
• Excellent communication skills – interpersonal, verbal and written.
• Strong commitment to timelines, accuracy, organization and professionalism.
• Thrives in a fast-paced and cross functional environment with a customer first mindset.
• Proactive, self-motivated, passionate and accountable. A self-starter approach with an eagerness to consistently meet and exceed objectives and take on more responsibility.
• Previous people leadership experience including developing, training, and growing team members to maximize their full potential.
• Proven and strong cross functional partnership track record
• Previous experience navigating complex business problems, collaborating with leads across corporate functions, presenting at the executive level, working with corporate business partners, and leading cross-functional large-scale initiatives
• Excellent oral and written communication skills
• Strong attention to detail
• “Win together” mentality
• Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Competencies

Passion for Business

• Fosters creative thinking and risk-taking amongst direct and indirect reports, and acts upon the best shared
• Demonstrates a history of effective decision making and coaches others in making good decisions
• Defines clear priorities for direct and indirect reports and enables focus on most critical activities to improve performance
• Models flexibility and decisiveness in changing direction as the business environment dictates to achieve strategic objectives
• Fosters consistent reflection on past performance and continuously improve
• Encourages and scales idea-sharing
• Personally champions change initiatives, and assigns key change roles to direct reports, secures commitment to change, and coaches direct reports on their roles in the change

Passion for Personal Growth

• Continuously builds skills and knowledge through training, coaching, and career experiences
• Demonstrates a working knowledge and appreciation of the Nmg business and the fashion industry
• Conveys energy and enthusiasm for Nmg and personal work