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Sr. Director, Site Merchandising & Experience
Neiman Marcus
Dallas
Department Stores
Full time
Posted 1 month ago
Copied
Market: TX - Dallas
Industry Segment: Department Stores
Category: eCommerce
Seniority: Director
Job Type: Full time

Marketplace Role

As a service to our candidates we present 1000’s of luxury industry roles as part of our Marketplace offering. For these jobs you will be forwarded to the brand to apply directly.

Job Description

Responsibilities & Duties

  • Directs the activities of the Site Merchandising team and manages a group of Site Merchandising Director & team, in order to achieve Kpi-driven goals.
  • Own strategy and production of on-site merchandising events (e.g., Black Friday), seasonal promotions, trends, etc.
  • Makes heavy use of data to drive decisions across the organization and can roll up his/her sleeves to pull data him/herself as needed.
  • Is an expert in creating test and learn plans to improve performance, and leads the team in building and running experiments to derive validated answers that are then activated on the site.
  • Strong presentation skills and experience with an ability to connect to a wide-ranging audience (senior leadership, key cross functional partners, etc.) across a multitude of topics (results, roadmaps, & strategies).
  • Builds and executes plans to increase the effectiveness and efficiencies of the team, and makes tangible, measurable, and important improvements to the customer experience.
  • Ability to get things done in a highly matrixed organization and to create strong relationships across multiple partner teams.
  • Strategic leadership on key seasonal campaigns and core brand moments, ensuring flawless execution of the team and ability to drive to revenue goals.
  • Understands deeply what makes a great customer journey and has expertise in some key areas of basic site experience (taxonomy, site search, Ui/Ux, Seo etc.)
  • Lead collaboration with Ux, Product and Technology teams in building requirements to enable great customer experiences.
  • Keep a pulse on competitive site experiences within the category (direct & indirect competitors) to understand how Nm compares; and leverage learnings to influence the eCommerce product roadmap.
  • Lead their team to develop comprehensive understanding of business opportunities including those provided to the team via other cross functional partners and by self-identifying gaps within the experience today.
  • Develop actionable insights that surface in new ways/hypothesis to drive sales.
  • Lead and manage team of direct and indirect supports to execute strategies and iterate as needed, using effective communication and clear expectations.
  • Fulfills leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable
  • Utilize effective communication skills both written and verbal to clearly communicate business needs and objectives, results, and expectations.
  • Regular communication to various leaders in the organization on business results, and ad hoc questions as required.
  • Tailors’ leadership style to appropriately set expectations and coach for growth for different levels of direct reports

Qualifications

  • 6+ years of relevant experience, luxury retail fashion experience preferred
  • 4-year degree preferred
  • Demonstrated change leadership within team and organization
  • An expertise of and passion for digital retail landscape and analytics
  • Strong analytical nature with an ability to use data and metrics to back up assumptions and recommendations.
  • Comprehensive business acumen including an understanding of online Kpi’s and their impact on demand
  • Strong interpersonal skills with proven ability to effectively build and manage relationships
  • Ability to understand and drive big picture positive results and revenue for NmO total
  • Manage a business by bringing the “art” to the “science” – use your intuition and expertise fueled by data and analytics to maximize business and deliver a best-in-class online experience.
  • Self-starter who relishes being an owner, getting involved in the details of the business and working with cross functional partners to make things happen.
  • Proven strength in both oral and written communication skills, including the ability to develop and deliver presentations to senior management and large groups in a professional, concise, and direct manner. Possess and ability to influence others.
  • Confidence to manage up, secure buy-in from senior leadership, and navigate challenging situations.
  • Comfort with ambiguity, ability to acquire information from multiple parties and bring structure to business processes
  • Strong organizational skills with the ability to manage multiple projects with competing demands for resources
  • Previous people leadership experience including developing, training, and growing team members to maximize their full potential.
  • Proven track record achieving results across multiple businesses
  • Advanced business acumen and analytical skills
  • Strong attention to detail
  • “Win together” mentality
  • Strong proficiency with MS Office Product Suite
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

About Neiman Marcus

NMG and our brands—Neiman Marcus, Bergdorf Goodman, Last Call, and Horchow—are relationship businesses that lead with love for our customers, associates, brand partners, and communities. Our strategy of integrated luxury retail is about creating long-term relationships with our customers. It’s this connection that creates emotional and high lifetime value potential.

Leveraging the expertise of our 9,000+ associates, we exhibit a growth mindset in how we deliver across our three channels of in-store, ecommerce, and remote selling. In addition, we are continuing to make investments in data and technology that allow us to scale a personalized luxury experience.

Sr. Director, Site Merchandising & Experience
Neiman Marcus
Dallas
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Sr. Director, Site Merchandising & Experience
Neiman Marcus
Dallas

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